Junior Customer Service Representative
23 hours ago
**Description**
Are you passionate about building relationships and ensuring exceptional customer service? If you're looking to kickstart a rewarding career in service management, we have the perfect opportunity for you at System C.
System C is a leading UK health and social care technology company that provides digital solutions to improve patient outcomes, enhance clinical efficiency, and streamline social care services.
**What You'll Be Doing**:
- Act as a key point of contact for a small group of clients, maintaining regular communication to address their service needs.
- Assist in preparing for client service reviews, attending meetings, and tracking action points for follow-up.
- Monitor and escalate service requests or incidents, keeping clients informed throughout the resolution process.
- Support the preparation of service monitoring reports, offering insights into service performance.
- Collaborate with internal teams to align service expectations with broader client objectives.
- Participate in reviews of high-severity incidents, gaining valuable insights into issue escalation and resolution.
**What We're Looking For**:
- Strong interpersonal and communication skills to build effective relationships with clients and team members.
- A detail-oriented approach, with excellent organisational skills to manage multiple tasks and maintain accurate records.
- A proactive mindset, with a willingness to learn and contribute to continuous service improvement. Proficiency in MS Office (Word, Excel, PowerPoint).
**Desirable, But Not Essential**:
- Familiarity with ITIL principles or a keen interest in learning about service management frameworks.
- An understanding of the healthcare, social care, or education sectors from a professional perspective
**Recruitment Process**:
- If we find a good match, we'll invite you to complete our online assessment. It's multiple choice and takes approximately 25 mins to complete.
**The assessment day will take place in our Liverpool office on the 16th of January**
At System C, we believe in empowering our team to grow and develop. This role offers a unique opportunity to gain foundational experience in service delivery management, supported by a team that's committed to your success.
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