Junior Customer Success Representative

7 days ago


Liverpool, United Kingdom NOVAGROWTH CONSULTING LIMITED Full time

**Role Overview**:
As a Junior Customer Success Representative, you’ll play a key role in supporting client accounts and ensuring they see value from our services. You’ll help onboard new clients, provide ongoing support, and work closely with internal teams to ensure campaigns run smoothly and meet client expectations. This role is perfect for someone who is proactive, people-oriented, and excited about marketing and client services.

**Key Responsibilities**:

- Support the onboarding of new clients and ensure a smooth transition into our services
- Maintain regular contact with clients to ensure satisfaction and address any queries
- Collaborate with internal teams (sales, creative, events) to support campaign execution
- Monitor client performance metrics and assist with reporting and insights
- Help identify opportunities to upsell or expand client services
- Maintain accurate client records and communication logs in CRM systems
- Act as a friendly and reliable point of contact for client support and coordination

**Requirements**:

- Excellent interpersonal and communication skills
- Strong attention to detail and organisational abilities
- A proactive attitude with a passion for helping people succeed
- Ability to manage multiple tasks and work collaboratively with different teams
- Basic understanding of marketing and customer journey principles
- Previous experience in customer service, client support, or account coordination is a plus

**What We Offer**:

- Comprehensive training and mentorship from senior team members
- A supportive, people-first team culture
- Opportunities to grow into client success, account management, or strategy roles
- Exposure to exciting campaigns and a diverse range of clients
- Join us as we strive to enhance our customers' experiences and foster long-lasting relationships_

Pay: From £30,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Work authorisation:

- United Kingdom (required)

**Location**:

- Liverpool L1 4DQ (required)

Work Location: In person

Application deadline: 27/07/2025
Expected start date: 28/07/2025



  • Liverpool, United Kingdom EVERGREEN LIMITED Full time

    **Role Overview**: As a **Junior Customer Service Representative**, you will be the first point of contact between our clients and their customers. You’ll handle enquiries, resolve issues, and ensure every customer interaction is positive, professional, and aligned with campaign objectives. **Key Responsibilities**: - Engage with customers face-to-face,...


  • Liverpool, United Kingdom CROSS-CULTURAL MARKETING & COMMUNICATION LIMITED Full time

    **About the Role**: We’re looking for a friendly, enthusiastic, and driven **Junior Customer Service Representative** to join our growing direct marketing team. This is an exciting entry-level opportunity for someone passionate about people, communication, and delivering excellent service. As part of our customer-facing team, you'll play a key role in...


  • Liverpool, United Kingdom CROSS-CULTURAL MARKETING & COMMUNICATION LIMITED Full time

    **About the Role**: We are currently seeking an enthusiastic and ambitious **Junior Marketing Representative** to join our vibrant direct marketing team. This entry-level position is perfect for someone looking to gain hands-on experience in marketing, sales, and customer engagement. As a Junior Marketing Representative, you will be involved in promotional...


  • Liverpool, United Kingdom ELITE GLOBAL CONSULTING SERVICES LTD Full time

    As a **Junior Marketing Representative**, you’ll play an active role in supporting our marketing campaigns, engaging directly with customers, and representing well-known brands with professionalism and enthusiasm. This entry-level role is perfect for individuals looking to start a rewarding career in marketing and sales, with full training and ongoing...


  • Liverpool, United Kingdom Global1stline Full time

    We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...


  • Liverpool, United Kingdom Global1stline Full time

    **Package**: **Base Pay**: £23,000 - £25,00 based on experience **Work Schedule**: Monday - Friday (Saturday shifts are available for additional hours, if requested) We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of...


  • Liverpool, United Kingdom NOVAGROWTH CONSULTING LIMITED Full time

    **Role Overview** As a Junior Field Promotions Representative, you'll be the face of our clients' brands, representing them at various locations including events, high streets, retail sites, and residential areas. Your role will focus on engaging with the public, creating brand awareness, and driving campaign performance through direct interaction. **Key...


  • Liverpool, United Kingdom NOVAGROWTH CONSULTING LIMITED Full time

    **Role Overview** As a **Junior Outbound Call Centre Representative**, you’ll be on the front line of our sales and marketing efforts — reaching out to potential customers over the phone to introduce products or services, generate leads, and support campaign performance. This is an excellent opportunity for someone who is confident, personable, and...


  • Liverpool, United Kingdom CROSS-CULTURAL MARKETING & COMMUNICATION LIMITED Full time

    **Role Overview**: As a **Junior Call Centre Representative**, you will be responsible for making outbound calls to potential customers, providing product information, and generating leads or sales on behalf of our clients. This is an ideal entry-level opportunity for someone looking to gain experience in marketing, sales, and customer interaction. **Key...


  • Liverpool, United Kingdom Emson Creative Partners Full time

    **About us** Emson Creative Partners is a small business in Liverpool. We are professional, customer-centric and creative. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training **Customer Representative** **Job Duties**: - Work directly with customers to determine customer needs and recommend products that...