Junior Customer Service Representative
2 weeks ago
**About the Role**:
We’re looking for a friendly, enthusiastic, and driven **Junior Customer Service Representative** to join our growing direct marketing team. This is an exciting entry-level opportunity for someone passionate about people, communication, and delivering excellent service.
As part of our customer-facing team, you'll play a key role in representing brands, engaging with customers face-to-face, and helping drive client growth through positive customer experiences.
**Key Responsibilities**:
- Engage with customers in-person to provide support and promote products/services
- Respond to customer enquiries in a professional, approachable manner
- Deliver a high standard of customer care and satisfaction
- Maintain a strong understanding of the products/services you represent
- Collect and input customer information accurately
- Support the wider sales and marketing team with campaign delivery
- Participate in training sessions and team meetings to grow your skills
**What We’re Looking For**:
- Excellent people skills and confident communication
- A team player with a positive, can-do attitude
- Eagerness to learn and develop new skills
- Strong work ethic and a professional appearance
- Ability to thrive in a face-to-face, customer-driven environment
**What You’ll Get**:
- Full training and continuous development
- Supportive and energetic team culture
- Opportunities for career growth and progression
- Regular team incentives, recognition, and events
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Performance bonus
- Yearly bonus
**Benefits**:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
**Location**:
- Liverpool L1 4DQ (required)
Work Location: In person
Application deadline: 05/05/2025
Expected start date: 04/05/2025
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