Junior Customer Service Representative

2 weeks ago


Liverpool, United Kingdom CROSS-CULTURAL MARKETING & COMMUNICATION LIMITED Full time

**About the Role**:
We’re looking for a friendly, enthusiastic, and driven **Junior Customer Service Representative** to join our growing direct marketing team. This is an exciting entry-level opportunity for someone passionate about people, communication, and delivering excellent service.

As part of our customer-facing team, you'll play a key role in representing brands, engaging with customers face-to-face, and helping drive client growth through positive customer experiences.

**Key Responsibilities**:

- Engage with customers in-person to provide support and promote products/services
- Respond to customer enquiries in a professional, approachable manner
- Deliver a high standard of customer care and satisfaction
- Maintain a strong understanding of the products/services you represent
- Collect and input customer information accurately
- Support the wider sales and marketing team with campaign delivery
- Participate in training sessions and team meetings to grow your skills

**What We’re Looking For**:

- Excellent people skills and confident communication
- A team player with a positive, can-do attitude
- Eagerness to learn and develop new skills
- Strong work ethic and a professional appearance
- Ability to thrive in a face-to-face, customer-driven environment

**What You’ll Get**:

- Full training and continuous development
- Supportive and energetic team culture
- Opportunities for career growth and progression
- Regular team incentives, recognition, and events

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- Liverpool L1 4DQ (required)

Work Location: In person

Application deadline: 05/05/2025
Expected start date: 04/05/2025



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