Employee Relations Adviser

**Organisation** **-** EMPLOYEE RELATIONS

**Job** **-** Employee relations

**Position Type** **-** Full Time

Job title -** **Employee Relations Advisor

Salary - £39,000
Location - Southwark London
Contract Type - TfL Permanent

Full time - Monday to Friday from 9.00 am to 5.00

**Job Purpose**
This role is accountable for providing values driven first point of contact case management support for our line managers on individual (Tier 2) employee relations issues in line with our people policies and employment law.

**Key Accountabilities**
- Provide values driven first point of contact case management support for our line managers on individual (Tier 2) employee relations issues in line with our people policies and employment law.
- Provide end to end support for line managers on individual (Tier 2) employee relations issues and advise on interpretation of HR policy, procedure and best practice to provide timely advice to managers during hearing adjournments.
- Deliver values driven support, advice and guidance to our line managers on employee matters (individual cases), resolving issues, looking after our people and protecting TfL from legal and reputational damage.
Provide end to end support for line managers on Employee Relations issues and advise on written correspondence ensuring its legally compliant, in line with TfL's Tone of Voice Principles and can be readily understood by our people.
- Provide absence management guidance to line managers, supporting the end-to-end long term absence management process including any queries relating to occupational health referrals in order to minimise the length of absence and to support the return-to-work process.
- Ensure high risk / complex individual Employee Relations cases are handed over to the Employee Relations Partnering team to ensure these cases receive specialist support.
- Maintain accurate and up to date records of all actions and documentation relating to cases being managed through to conclusion to enable quality management information.

**Skills, Knowledge and Experience - all are essential unless otherwise stated.**

**Knowledge**
- HR policies, procedures and processes
- Relevant and up-to-date knowledge of current employment law and ACAS best practice

**Skills**
- Know how to maintain and monitor HR systems to ensure accuracy of data.
- Know how to seek and offer, impartial advice.
- Know how to maintain and monitor accuracy of case records, making necessary improvements and tracking progress against SLA’s.
- Know how to deliver against service level agreements and can track performance against SLA’s.
- Has an awareness of what data is available and where to access it and can interpret
- Has an understanding of employee lifecycle and HR policies and procedures for effective use to the business
- Know how to apply, educate and champion performance management tools and approaches.
- Communication skills - highly effective written and presentation skills at all levels
- Identify lessons learned and opportunities for continuous improvement.

**Experience**
- HR experience, including a background in employee relations and case management.
- Experience of working in a complex, highly unionised environment in a partnership approach with Trade Unions
- Experience of coaching managers on complex cases
- Professionally qualified, e.g., higher level degree or equivalent (desirable)

**Equality, diversity and inclusion**

**Application Process**:
Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. PDF format preferred and do not include any photographs or images.

**Benefits**:
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

- Final salary pension scheme
- Free travel for you on the TfL network
- A 75% discount on National Rail Season Ticket and interest free loan
- 30 days annual leave plus public and bank holidays
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.