Scheduling Coordinator

2 weeks ago

London, United Kingdom Home Made Full time

**Scheduling Coordinator | Home Made**

Join our Sales Operations team - a great first step into the world of Property Technology and Operations a great first step into the world of Property Technology and Operations. This role is core to coordinating and optimising our Sales Associates (those who conduct the viewings of properties) travel itineraries, managing landlord appointments as well as working closely with prospective renters to provide the highest level of customer service. With a mix of CRM management, customer service, project management and planning, it's a great place to develop core operations skills.

**_
Location: _**_Waterloo, London (office-based role - 1 day WFH post probation)_

**_ Salary:_**_ £24K - £25K (Depending on experience)_

**_ Working Day and Time: _**_9am-6pm/10am-7pm Monday to Friday plus every other Saturday (advanced day in Lieu for Saturday work)_

**Working with us**:
Home Made are the fastest-growing lettings prop-tech company that is changing the way we rent for good By utilising our unique tech and high-performance team we are improving the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity and encourages a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good

**Role and Opportunities**:
Include but not limited to
- Building rapport and managing relationships with both landlords and tenants to ensure that our scheduled events happen without any issues
- Coordinate Sales Associate's travel itineraries and manage all events in the calendar
- Make sure that customers are always up to date with the latest, most relevant information regarding their appointments
- Consistently look for opportunities to increase the number of viewings that can be delivered by our Sales Team
- Conduct regular audits on all relevant information regarding properties and access providers to ensure the system is up to date
- Updating Sales Associates, renters, and landlords if there are any changes
- Help with the development of the department by taking part in ad hoc project work that will add value to current processes and customer experience

**About You**:

- You have exceptional written and spoken verbal communication skills
- You enjoy working as part of a team and thrive in a mutually supportive working culture
- You have excellent organisation skills with the ability to prioritise workload
- You have exceptional attention to detail
- Great decision-making and problem-solving skills

**Home Made Benefits**:

- 24 days leave + your birthday off
- Office events (summer social and Christmas party)
- Social activities including sporting events (netball, football, basketball)
- Dog-friendly office
- Weekly happy hour in the office on Fridays
- Opportunities to upskill in your career through our Learning and Development Programs
- Employee perks - discounts for your favourite stores, cinema etc
- Half day yearly charity day
- Weekly fruit
- The most important benefit is the people - joining a fun and dynamic team that is looking to change the lettings industry

Interview Process:

- 1st Round Video Call Interview with the People Team
- 2nd Round Video Call with the Line Manager
- 3rd Round In Person Interview with the Line Manager and a Team Member + Role Based Assessment

**_
We are an equal opportunity employer_

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