Automotive Customer Service Advisor

13 hours ago

Kidlington, United Kingdom Hartwell Kidlington Ford Full time

**Are you enthusiastic, reliable, organised and hard working? Do you have the ability to make people feel comfortable in conversation? If the answers are “yes” would you like a career as a Customer Service Advisor?**

Hartwell are a leading retail motor group in the UK and have been trading successfully for more than 100 years. Operating 12 franchised dealerships across 11 locations, the company currently represents the brand Ford.

We are seeking a Customer Service Advisor for our Kidlington.

**Joining our team as a Customer Service Advisor, we will show you how to**:

- Book vehicles in for servicing.
- Manage and follow up all work in progress on customer vehicles.
- Explain service costs and process customer payments.
- Administer and organise the delivery of services.
- Maintain Manufacturer and Dealership standards.
- Communicate with customers about vehicle problems, insurance questions, and warranty issues.
- Maintain positive relationships with customers to ensure repeat and return customers.
- Approach transactions with sales-minded professionalism.
- Ensure customer satisfaction at every step of interaction.
- Communicate with technicians about vehicle statuses.
- Ensure that vehicles will be ready for customers on time.
- Act as an advocate for customers when communicating vehicle problems and needs to repair department.
- Liaise with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, assisting stock check.
- Check and issue pre picked parts for technicians, plus sorting returns.
- Sourcing and ordering additional parts for repairs and servicing through centralised part distribution or local factors.

**The ideal Customer Service Advisor will**:

- Not necessarily be experienced, but willing to learn.
- Computer skills.
- Customer-facing skills.
- Strong communication skills.
- Be resilient, self-motivated and determined.
- Be a team player.
- Be flexible, enthusiastic and willing to work “retail” hours.
- Be very presentable.

Hours are on a rota system, open from 8 am to 6 pm Monday to Friday, and the role will also require cover on alternate Saturdays 9 am to 1 pm.

**Job Types**: Permanent, Full-time

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- KIDLINGTON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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