Customer Success Executive

1 week ago

London, United Kingdom Chambers and Partners Full time

**Job description**

We are looking for an enthusiastic and passionate Customer Success Executive to join our growing team.

The Customer Success Executive is focused on managing and supporting the Chambers Data & Analytics customers during their subscription period and helps to secure the renewal.

**Main duties and responsibilities**
- Ensure the Data & Analytics products (Insight reports and Chambers Business Intelligence) is renewed by the customer for the following Chambers Guide / subscription period.
- Onboard new customers and focus on helping them get the most value out of their purchase, sharing best practice and success stories
- Work with marketing, product and sales teams on retention campaigns to raise awareness of Chambers Data & Analytics and help to develop the product offering.
- Identify upsell and cross-sell opportunities and make the appropriate referrals
- Resolve customer queries and liaise with internal teams where needed
- Identify risky accounts and take the necessary steps to mitigate any cancellations
- Work closely with other internal teams to aid the development of new initiatives as well as improving current initiatives

**Essential skills and qualifications**
- Previous Customer Success or client-facing experience
- Impressive communication and interpersonal skills, both in person and remote
- Knowledge of customer success best practice and procedures
- Knowledge of Salesforce or other CRM systems would be highly beneficial
- Some knowledge of the legal sector would be desirable

**Person specification**
- A natural people person who enjoys helping others
- Highly organised
- High level of accuracy and an eye for detail
- Strong communication skills (listening, written, verbal)

**Equal Opportunity Statement**

We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture.We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment appliesacross all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promotingknowledge and effecting change.

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