Customer Success Executive

2 weeks ago

West London, United Kingdom Hireonline Full time

**Customer Success Executive - London, Tower Hill/Docklands**
- **£40,000 - £45,000 per year**:

- Excellent benefits
- Travel allowance
- Bonus scheme
- Pension
- Health insurance

**Join Our Team as a Customer Success Executive**

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where you can make a real impact? Our client, a data centre provider known for its secure, resilient, and carrier-neutral data centre solutions, is looking for a dedicated Customer Success Executive to join their team in London.

**Job Overview**:
As a Customer Success Executive, you will play a pivotal role in supporting our Customer Success Team. You will help manage customer accounts, address inquiries, and ensure seamless service delivery, all while contributing to a positive customer experience.

**The role of Customer Success Executive**:

- Manage a small portfolio of customer accounts, excluding the finance vertical
- Provide cover for Customer Success Managers during their absence on key accounts
- Collate operational data and produce monthly customer service reports
- Offer exceptional administrative support to the Customer Success Team
- Maintain accurate records of customer interactions
- Regularly audit customer service standards to ensure excellence in service delivery
- Coordinate with various departments to resolve client issues swiftly and professionally
- Participate in team meetings and contribute innovative ideas to enhance customer satisfaction
- Monitor customer issues and complaints to identify patterns and proactively address recurring problems
- Attend customer and industry networking events, both on-site and off-site
- Engage in internal projects that require input from the Customer Success Team

**The ideal Customer Success Executive**:

- Previous service experience in a customer-facing role
- Knowledge of the Data Centre industry is a plus
- Strong interpersonal skills and a customer-first mindset
- Proficiency in reporting and data analysis
- Strong administrative skills, with the ability to organise and maintain relevant information effectively
- Self-motivated and able to thrive in a business-critical service delivery environment.
- Proficient in Microsoft Word, Excel, and Outlook
- Excellent communication skills, capable of engaging with customers and internal stakeholders at all levels
- Collaborative approach to problem-solving and teamwork
- A structured and methodical approach to addressing challenges

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