Customer Success Executive

5 days ago

London, United Kingdom With Intelligence Full time

With Intelligence have an exciting opportunity for a **Customer Success Executive** to join the team.

Location: Cardiff

**Salary**: £24,000 - £30,000 per annum + Bonus

Reports into: Head of Customer Success

**Customer Success Executive -**The Role:
Customer success is a fundamental and rapidly expanding team with the goal of driving usage and engagement across With Intelligence’s business intelligence product suite. This is an exciting opportunity to join an expanding team at an exciting time, whilstworking with well-established market-leading products and helping to launch new products to clients.

**Customer Success Executive -**Key Responsibilities:

- Engage 1-2-1 with customers at critical points in the customer journey to ensure adoption, including onboarding new customers and supporting account managers
- Be the go-to person for customers, offer excellent user experience through all stages of the product life-cycle, ensuring elevated levels of advocacy and renewal
- Work closely with the account management teams on account renewals and ensuring uptake of products
- Find opportunities to implement 1-2-many tactics that can drive usage in a repeatable and scalable way
- Work with our suite of tools and tactics to segment and engage our customers, identify trends for common customer use cases or challenges and actively address them
- Provide cross-functional support - work with marketing, product, account management and data teams, to contribute to constant improvements that enable successful outcomes for the customer
- Liaise closely with account managers and sales leads to support the expansion efforts of existing customer accounts
- Contribute to the management of inbound customer queries and work towards product improvements and driving automation
- Work with the business to ensure data integrity, to drive accuracy of customer and usage data to achieve customer success objectives

**Customer Success Executive -**You:

- Customer success, support or account management experience required, ideally within a SaaS, financial, or business intelligence company, or other subscription sales model environment
- Undergraduate degree preferred
- Exceptional communication and presentation skills (both written and verbal)
- Detail-orientated with an appreciation for and experience of data-driven customer engagement and working towards clearly defined success metrics
- Experience using Salesforce and associated apps
- Strong Excel skills, previous experience with Google Analytics, Tableau, and Pendo a plus.
- Commercially astute to be able to understand and impact business objectives
- Ability to build strategic working relationships across the business to support multiple stakeholders across different With Intelligence products
- Highly proactive, initiating attitude - able to take prompt action to accomplish objectives and goals autonomously, with the energy and tenacity to address bottlenecks and barriers

**Customer Success Executive -**Benefits:

- Flexible working hours
- 5 days Wellness and care leave
- Free breakfast provided
- Employee benefits platform
- Life insurance
- Health assistance programme
- Volunteering day with a charity of your choice, 1 day a year
- Sponsored secondments to another global office after 2 years’
- Season ticket loan
- Cycle-to-work scheme
- Social events from cocktail making to Christmas parties, incentives including a safari

To submit your CV for this exciting**Customer Success Executive** opportunity, please click 'Apply’ now.

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