Customer Complaints Handler
2 weeks ago
£22,000 - £23,000 DOE + quarterly bonus Do you enjoy helping customers, problem solving and going above and beyond? We have an exciting opportunity for a Customer Complaints Handler to join a leading organisation based in Manchester. This role would suit a well organised and considerate individual who has excellent relationship building abilities. The successful applicant will possess a strong customer service background and be able to demonstrate their positive attitude and ability to solve problems. You will also need to have excellent communication skills both written and verbal. Customer Complaints Handler responsibilities will include: - Answering inbound calls and effectively dealing with customer queries - Responsible for managing complaints from the start of the query - to completion; and finalising the reply as well as report on trends, issues and make commercial recommendations - Achieve KPIs in line with company strategy and operational objectives - regularly monitoring progress and making improvements where necessary - Provide clear, accurate and timely management reporting as required. - Maintain and develop high levels of collaboration with other operations and department managers - Ensure all business process are documented and reviewed regularly for improvement. - To be aware of and comply with all company policies and procedures What are we looking for in a Customer Complaints Handler? - Excellent verbal and written communication skills - Strong organizational skills - Ability to build strong relationships - Strong IT skills including MS Office and MS Excel - Excellent attention to detail and a high level of accuracy in all areas of work - Must feel comfortable working in a fast-paced office environment - Able to work well as part of a team as well as individually - Flexible approach to work, with a willingness to be involved in other areas of the business as required - Enjoys the dynamics of team working, knowing when to ask for help or offer support to colleagues - Has a "can do attitude" in delivering the agreed solution and in delighting customers
-
Complaints Handler
2 weeks ago
Manchester, United Kingdom GerrardWhite Full time**Complaints Handler** **Salary**: £21,000-£26,500 (depending on experience) **Hours**: Monday to Friday 9 am-5 pm **Location**: Tunbridge Wells or Manchester **_- Hybrid Working, 3 days from home, 2 days office-based_** **Overview** My client is a large and leading Insurance Group who are seeking people who have previously worked within a Complaints...
-
Complaints Handler
5 days ago
Manchester, United Kingdom Page Personnel Full timeOpportunity to work for a leading Retail company - Excellent benefits **About Our Client**: Our client is a leading fashion retailer with a great reputation on the market. They are looking for Complaints Handlers to join the team, as they are going through a period of growth and are looking to expand the team. This role offers excellent career progression,...
-
Escalations Complaint Handler
7 days ago
Manchester, United Kingdom CarFinance 247 Full timeHere at Car Finance 247 we are looking to recruit an experienced escalated complaints handler to join our Customer Care Team!As an Escalated Complaints Handler, you will be able to have difficult conversations confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards...
-
Escalations Complaint Handler
7 days ago
Manchester, United Kingdom Car Finance 247 Full time £20,000 - £40,000 per yearAbout The RoleHere at Car Finance 247 we are looking to recruit an experienced escalated complaints handler to join our Customer Care TeamAs an Escalated Complaints Handler, you will be able to have difficult conversations confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our...
-
Complaints Handler
2 weeks ago
Manchester, United Kingdom GerrardWhite Full time**Complaints Handler** **Salary**: £21,000-£25,000 (depending on experience) **Hours**: Monday to Friday 9 am-5 pm **Location**: Manchester **_- Hybrid Working, 3 days from home, 2 days office-based_** **Overivew** **Your main duties will be to**: - Manage own caseload, ensuring all complaints are handled within required deadlines and FCA...
-
Complaints Handler
2 weeks ago
Manchester, United Kingdom ABM UK Full time**JOB TITLE: Complaints Handler** **REPORTING TO: General Manager** **LOCATION: Manchester Airport** **PAY RATE: £23,000 per annum** **ROLE OVERVIEW AND PURPOSE** **This position is 40 hours per week** To ensure the effective management of all feedback received in respect of the PRM operation at Manchester Airport, including the provision of a...
-
Complaints Handler
2 weeks ago
Manchester, United Kingdom Vermelo RPO Full time**Complaints Handler** £21,000-£26,000 p/a (depending on experience) Permanent Full-Time Mon-Fri 9:00am -5:30pm Hybrid working - 3 days remote, 2 days office based (Mondays and Thursdays) **Overview** Working within the Customer Relations team either based in Longford House in Tunbridge Wells or Ardnale House in Manchester, you will proactively...
-
Complaints Handler
2 weeks ago
Manchester, United Kingdom Vermelo RPO Full time**Complaints Handler** £21,000-£26,000 p/a (depending on experience) Permanent Full-Time Mon-Fri 9:00am -5:30pm Hybrid working - 3 days remote, 2 days office based (Mondays and Thursdays) **Overview** Working within the Customer Relations team either based in Longford House in Tunbridge Wells or Ardnale House in Manchester, you will proactively...
-
Complaints Handler
7 days ago
Manchester Airport, United Kingdom ABM UK Full time**JOB TITLE: Complaints Handler** **REPORTING TO: General Manager** **LOCATION: Manchester Airport** **HOURS: 40 hours per week** **PAY RATE: COMPETITIVE** **ROLE OVERVIEW AND PURPOSE** To ensure the effective management of all feedback received in respect of the PRM operation at Manchester Airport, including the provision of a professional and...
-
Complaints Handler
2 weeks ago
Manchester, United Kingdom Zuto Full timeWho We Are Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity. Location: Manchester City Centre Salary: £28,800 The Role As a Complaints Handler, you’ll manage escalated customer‑service and quality issues within our vehicle finance journeys. You’ll investigate, resolve, and help prevent...
