Complaints Handler
2 weeks ago
Who We Are Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity. Location: Manchester City Centre Salary: £28,800 The Role As a Complaints Handler, you’ll manage escalated customer‑service and quality issues within our vehicle finance journeys. You’ll investigate, resolve, and help prevent complaints while delivering outstanding service in line with regulation. Key Responsibilities Handle escalated non‑regulated vehicle quality complaints in line with FCA regulations – from investigation through to decision and communication with the customer. Record and input complaints into our CMS system, ensuring all details are accurate and up to date. Liaise with internal departments, lenders, dealers and engineers to gather required information and drive resolution. Analyse root causes of complaints and feed back recommendations to improve processes and reduce future risk. Negotiate with dealers on repairs, costs and contractual repair obligations. Keep up to speed with changes in legislation, manufacturer recalls, MOT regulations and other policies affecting the complaints process. What You’ll Need Minimum 2 years’ experience in a complaints handling role managing complex customer complaints or quality issues. Good working knowledge of dealer aftersales repair processes and associated expectations. A solid understanding of how FCA regulations and the Financial Ombudsman Service apply in complaint/quality resolution contexts. Excellent written and verbal communication skills, with confidence in negotiating, influencing and challenging where necessary. Strong problem‑solving and analytical skills, with attention to detail and the ability to review evidence objectively. Organisational skills to plan, prioritise and work under pressure, adhering to deadlines while maintaining high accuracy. Why Join Zuto? At Zuto, we don’t just talk about supporting our people – we live it. Here’s what makes being a Zutonite so special: Benefits Pension scheme, life assurance & income protection Free independent financial advice Lifestyle, restaurant & shopping discounts Cycle to work scheme GP Anytime service for you and your family Health cash back plan & access to wellbeing apps Discounted gym memberships and free digital fitness classes Enhanced caregiver leave (primary & secondary) Flexible and shared parental leave Fertility and foster‑friendly policies Birthdays off and volunteer days Bring your dog to work and enjoy free in‑office massages Regular social events from team nights out to hikes, sports clubs and more Regular gifting and celebrations throughout the year Equal Employment Opportunity Zuto is committed to nurturing a progressive and inclusive culture and provides equal employment opportunities. No applicant or Zutonite is discriminated against based on age, disability, gender reassignment, marriage and civil partnership, pregnancy, race, religion or belief, sex, or sexual orientation. Seniority level: Entry level Employment type: Contract Job function: Other Industries: Software Development #J-18808-Ljbffr
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Complaints Handler
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Complaints Handler
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Manchester, United Kingdom Page Personnel Full timeOpportunity to work for a leading Retail company - Excellent benefits **About Our Client**: Our client is a leading fashion retailer with a great reputation on the market. They are looking for Complaints Handlers to join the team, as they are going through a period of growth and are looking to expand the team. This role offers excellent career progression,...
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Escalations Complaint Handler
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Complaints Handler New
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Escalations Complaint Handler
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Manchester, United Kingdom Car Finance 247 Full time £20,000 - £40,000 per yearAbout The RoleHere at Car Finance 247 we are looking to recruit an experienced escalated complaints handler to join our Customer Care TeamAs an Escalated Complaints Handler, you will be able to have difficult conversations confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our...
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Complaints Handler
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Complaints Handler
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Complaints Handler
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