Escalations Complaint Handler

7 days ago


Manchester, United Kingdom CarFinance 247 Full time

Here at Car Finance 247 we are looking to recruit an experienced escalated complaints handler to join our Customer Care TeamAs an Escalated Complaints Handler, you will be able to have difficult conversations confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in Compliance and Quality Assurance.As the Escalated Complaints Handler, you will take complete ownership of a complaint once it has been assigned by your team leader or manager. This should be achieved whilst providing an exceptional level of service, showing empathy whilst solving queries, and handling complaints in a timely and professional manner. This is a great opportunity for people focused individuals who want to become part of a market-leading business that prides itself on employee development and well-being.Monday-FridayResponsibilities Include: Owning non-regulated and/ or regulated complaint cases, ensuring that customers are responded to in a timely manner and complaints are fully resolved. Working in an organised fashion to ensure productivity and effective case management. Monitoring and managing case load. Communicating with other complaint handlers within the department. Working towards good customer outcomes. Effective communication internally and externally. Prio...



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