Facilities Officer

UPP Residential Services primarily delivers a full range of Facilities Management (FM) and Asset Management services to the university sector. At each of the universities we partner with we supply a local team, which successfully manages, and delivers the agreed services. The team provides the day-to-day face of the partnership, providing a high level of customer service plus effective and efficient facilities management, ensuring every aspect is delivered to high standards and supporting the student experience.

Do you have a background in Security, Hospitality, Student Accommodation, or related area?

Are you a friendly communicator who makes people feel welcome and supported?

Are you proactive with tasks, flexible, and able to respond effectively to situations?

**Here at UPP we currently have an opportunity for a Facilities/Residence Officer to join our team in a university hall of residence.**

The Facilities/Residence Officer will provide a range of support to the residence’s management team and assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreement.

This is a permanent full-time position, working on average 41 hours per week. The Residence Officer rota currently is a 3-week rota, covering weekends, evenings, and nights. Over each 3-week rota period, there are 7 non-working days. The salary is £24,773 per annum.

**Role responsibilities include**
- Carry out regular walks of the residence and grounds, reporting any security/safety issues
- Monitor and control health, safety and maintenance standards within residence and grounds
- Respond effectively to fire alarm activations and liaise with the emergency services
- Monitor the signing in and out of all guests, visitors, and contractors
- Complete help desk forms for reactive maintenance and pass to the relevant persons
- Deal with queries and complaints in an efficient, professional, and courteous manner
- Complete all necessary reports including incident reports, noise reports, accident reports and others as required
- Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and residence manager as appropriate
- Liaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegates

We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation.

**We are looking for **You will have worked in a similar role and environment and have great communication and organisation skills, along with an attention to detail and the passion to do a great job.

You will also be flexible to work (with notice) additional hours when the needed, especially during the main student arrival and departure weekends.

**What we offer **In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, cycle to work scheme, as well as access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants gyms and more.

We also give two paid volunteering days each year to support a charity of your choice.

Our people are at the heart of how we operate, and we welcome everyone who shares our values, regardless of background or identity.

Valuing our differences is what makes UPP a growing success and allows everyone to come to work feeling valued and supported.

We are an inclusive, flexible, and supportive employer who is committed to investing in our people through training and development; and we are proud this is recognised through our Investors in People Gold award.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance

Schedule:

- Day shift
- Weekend availability

Application question(s):

- Do you have the right to work in the UK?
- Do you have a background in Security, Hospitality, Student Accommodation, or related area?

Work Location: One location

Reference ID: R3661