Service Advisor
5 days ago
A & E Leisure is looking for an individual to join our Bodyshop/Service team. Service reception consists of 3 members, two(including this role) that focus on the customer liaison and sales within the department and one admin focused that submit warranty claims, liaise with manufacturers and progress WIP jobs.
The role is sales focused with elements of upselling and organisation of future appointments to 'fit' with specific technicians for best skills match and efficiency. Liaising with Bodyshop and Service Team leaders for weekly meetings to ensure smooth running of the department and future growth.
**Working pattern**
- The role will include some flexible working hours during busy periods.
- Days of work will include: Monday to Friday and 1 in 3 Saturdays
- Working hours are 8-5 and 8-2 on Saturday.
**The individual**
A&E Leisure are looking to recruit a self-motivated individual with an enquiring and technical mind. They must have a ‘can do' attitude and an enthusiasm to develop the position as time progresses and bring their own ideas to assist in this achievement.
**Duties to include**
- Receiving customers for all types of workshop jobs.
- Supporting and liaising with the workshop.
- General admin of our booking software/excel and customer follow up
- Stock maintenance and control - booking out of parts
- General customer service duties, answering phones, liaising with other staff and customers
- Processing warranty claims efficiently and productively
- Progressing customer estimates and effectively negotiating workshop bookings
Overall the position requires a strong administrator and someone who enjoys dealing with people.
**Job Types**: Full-time, Permanent
Pay: From £25,000.00 per year
Work Location: In person
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