Underwriting Support Assistant
2 weeks ago
Do you feel like..
Providing exceptional service during all customer and broker interactions - ensuring the end to end process is efficient, standards are met at all touch points and information is provided in a professional and effective manner.
What will your day look like?
To manage inbound calls from Aldermore Intermediaries, prospective and existing customers.
Working as part of the property department, to deliver against key targets and objectives.
Supporting wider department and business teams to ensure delivery to our customers. This can be, but not exclusive to, the undertaking of administrative tasks and up-skilling in order to support the wider department.
At all times working to right first time, to deal with queries effectively to reduce turnaround times and delays with the case
Support a culture of continuous improvement, working to identify better ways of working that contribute to a proficient overall customer journey.
Being aware of potential process, business and external risks and working to mitigate and reduce these.
What do we expect from you?
Desire to pursue a career in Underwriting
Confident on the phone
Excellent customer service skills and experience
experience/knowledge of FS products in particular Mortgages in preferred.
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