Facilities Coordinator

**Vacancy Reference: /DH/01-08/520/62**

**Job Title: Facilities Coordinator**

**Job Type: Full-Time, Permanent**

**Salary: Depending upon experience**

**Working hours: Monday to Friday - 08:00 - 16:30, 09:00 - 17:30, 10:00 - 18:30 - 37.5 hours per week**

**Location: Newcastle upon Tyne**

**OVERVIEW**

Servest are recruiting for a Facilities Coordinator to be based in Newcastle Upon Tyne. You will be responsible for overseeing effective delivery of Cleaning services, Porterage, Helpdesk, Job management, Accommodation, and other service lines and ad hocareas as required.

**DUTIES WILL INCLUDE**:

- You will oversee service delivery, manage performance levels and support improvements to service delivery across all service lines, collation and provision of all required reporting, contract administration and support the facilities manager and wider contractmanagement team, in line with all processes and procedures.
- Ensure all process and procedures are in place and regularly reviewed and updated for each service line with the support of the Service Leads for the relevant areas.
- Manage the service delivery to the required standards to maintain contractual performance to the required levels against KPIs and SLAs.
- Managing and coordinating work of in-house teams.
- In the absence of the facilities manager you may be required to liaise with the client therefore you should be able to build and maintain relationships, acting in a pro
- active and professional manner with the ability to solve problems and think on yourfeet.
- Your day to day responsibilities are to assist in the management of the site effectively to ensure all areas are fully staffed at all times, audits and daily checks are carried out and that the site runs smoothly and to the agreed service level agreementsin place.
- You will have an understanding of contracts and exceptional organisational skills.
- You will oversee helpdesk management, analyse data and collate reports as required for Facilities Manager and the Senior Management Team to ensure KPIs are met across all service areas.

**THE SUCCESSFUL CANDIDATE**:

- Will have a background and relevant experience to effectively deliver the role.
- Will manage a team of operational delivery employees.
- A professional management style and knowledge of Payroll and HR procedures including recruitment, disciplinary and grievance hearings would be an advantage.
- Ability to demonstrate customer focus and to have daily meetings with the customer.
- High level of planning and organisational skills.
- You will have direct contact with the client so immaculate personal presentational is key.

**Benefits**:

- Paid Holiday.
- Employee Referral Scheme.
- Learning and development opportunities.
- Supportive working culture and future progression opportunities.
- Mobile, legal, bicycle, breakdown, and retail discounts.
- Eye test and glasses reimbursement.
- Cycle 2 work scheme.

**How to apply?**

** STRICTLY NO AGENCIES **

**Atalian Servest won the IWFM Impact Award 2021 for Diversity & Inclusion.**
- Atalian Servest are an equal opportunity employer and are proud of the diversity represented across our business.
_

The IWFM Diversity Initiative award is one of the most significant in the UK facilities management sector. Winning recognises and commends several initiatives that Atalian Servest have introduced in the last 18 months; CHROMA, Opportunity and ONE.

CHROMA is a colleague-led Diversity & Inclusion platform, comprising of three networks; LGBTQ, Physical & Mental Health and Race, Ethnicity & Faith networks. The aim of the networks, who are supported by UK & Ireland board sponsors, is to champion inclusiveness,improve company policies and governance, and to empower all colleagues to use their voice for proactive change.

Opportunity was created with one core purpose - to provide accessible and equal learning opportunities for all of our colleagues. The interactive Learner Experience Platform aims to develop our colleagues as independent, confident, and successful individuals.

Lastly, ONE is the Atalian Servest innovation challenge. Open to our 28,000 strong workforce, designed to encourage our colleagues to think outside of the box, allowing us to foster a culture of innovation and divergent thinking.

The driving force behind the Atalian Servest mission is to create social value every day, leaving a lasting impact in the communities in which we serve.