Complaint Handler

3 days ago

Stockport, United Kingdom Candidate Source Ltd Full time

One of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering fantastic opportunities for Complaint Handlers to work within the financial services sector for a major UK bank. You will be working on anexisting client project supporting the motor finance complaints team.
**Please note this role this role is an onsite position based in Cheadle.**
You will be required to work 37.5 hours per week, 09:00-17:30, Monday-Friday.
**As Complaint Handler you will be responsible for**:

- Preparing and loading customer cases onto the client system ensuring all details are entered correctly.
- Undertaking a full review of customer motor complaint cases as appropriate in line with client procedures.
- Assess whether the customer has experienced any additional loss following client parameters.
- Processing of redress/compensation payments to customers.
- Liaise with customers over the phone to provide support or guidance in relation to redress process.
- Take responsibility for queries/issues through to resolution.
- Manage expectations of all internal and external customers.

**The ideal Complaint Handler will have the following skills and experience**:

- Previous experience within financial services complaints is essential.
- Strong oral and written communication and ability to amend and send templated complaint letters
- Proactive and self-motivated to complete cases
- Strong attention to detail.

If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers.

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