Customer Experience Consultant

1 week ago


Stockport, United Kingdom Global Payment Holding Company Full time

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Our Complaints Handlers work as part of a small team delivering a first-class complaints handling service to Small and Medium size businesses who are customers oftakepayments.As a Resolutions Specialist you will demonstrate comprehensive Product and Service knowledge acting as a brand ambassador with the utmost integrity to guide advise and nurture the customer whilst building a comprehensive understanding of their requirements.You will create trust with the customer demonstrating an open and honest approach.Role requirements:Able to work in a fast-paced environment.Strong attention to detail.Listening and probing skills.Tech savvy and able to quickly identify the root cause of issues.Excellent negotiation skills.Passionate about helping customers.Strong written communication skills.Strong telephony skills.Comfortable working to productivity and quality targets.Is able to go above and beyond to delight customers on a daily basis.Strong organisational skills.Able to prioritize workloads.Able to adapt to changes in workloads with little or no notice.Able to work under pressure.Is calm and focused.Able to identify opportunities for improvement.Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .Required Experience:Contract Key Skills Computer Science,user experience,User Interface,SME,CSS,Interaction Design,Windows,Android,Usability Studies,Visual Design,HTML,User Research,JavaScript,Web Services,Wireframes Employment Type : Full-Time Experience: years Vacancy: 1



  • Stockport, United Kingdom Riverside Consultancy Full time

    **Mercedes-Benz of Stockport **are expanding their aftersales team on Mercedes-Benz Vans and are looking for a **Customer Experience Partner** to join their team. **The Company** When global automotive retailing group, Lei Shing Hong commenced with its first Mercedes-Benz dealership more than 45 years ago, it started on its journey to become the world’s...


  • Stockport, United Kingdom Creative Support Full time

    We are looking for a highly motivated, responsive and caring individual who is flexible and interested in carrying out a diverse and rewarding role as a Customer Experience Coordinator. You will be based largely at our Head Office in Stockport and with some planned visits to services which will require national travel. You will work proactively with the Head...


  • Stockport, United Kingdom Certain Advantage Full time

    Customer Experience Agent Certain Advantage is hiring for a Customer Experience Agent based in Stockport. The role is a temp to perm role. The Company Were working with a business thats a leading Automotive business in Stockport. If youre looking to be part of aforward-thinkingandsupportiveclient that values its people, then this is a great temp to perm...


  • Stockport, United Kingdom Certain Advantage Full time

    Customer Experience Agent Certain Advantage is hiring for a Customer Experience Agent based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a...


  • Stockport, United Kingdom IMS Euro BV Full time

    **Company Overview** IMS Euro is a successful, award-winning medical supplies company with over 30 years of industry experience. As a fast-growing business, we are proud to provide high-quality, non-pharmaceutical medical consumables to a wide range of clients, including the NHS, private healthcare providers, universities, research institutions, veterinary...


  • Stockport, United Kingdom Minacs Full time

    A global technology and services leader is seeking a Customer Service Advisor in Bredbury, United Kingdom. The role involves engaging with customers through various channels to resolve inquiries, offering proactive solutions, and enhancing customer experiences. Ideal candidates should be proficient in English, flexible with shifts, and possess excellent...


  • Stockport, United Kingdom Bridge of Hope Full time

    We are currently recruiting for a Customer Experience Executive to join a Contracting and Accounting firm based in the Stockport, Cheshire area. **Duties will include**: - Being the first point of contact, dealing with incoming phone queries regarding their payments and engagement with the company - Ensuring that every decision puts the employees and...


  • Stockport, United Kingdom Bridge of Hope Full time

    This role will be permanent offering a 5-day working week. **Duties will include**: - Answering up to 100 inbound calls per day and making weekly outbound calls to customers, employees and subcontractors - Keeping up to date with industry specific legislation and ensuring that compliance with current regulatory requirements is consistently met. - Liaising...


  • Stockport, United Kingdom Talentloop LTD Full time

    **Job Title**:Customer Experience Representative (Dutch Speaking)** **Line Manager**:Customer Experience Manager** **Salary: Up to £35,000 per annum + Bonus + Benefits** **Location: Stockport - This is an office based role** **Company Overview** Our client are currently experiencing a period of significant strategic development, change & growth and...


  • Stockport, United Kingdom LSH Auto UK Ltd Full time

    We have a great opportunity for a Customer Experience Executive to join our Customer Experience Centre, based in our flagship dealership in Stockport. This is a full-time role, office based. Hours 40 Salary £22,713 Bonus earnings potential £31,113 **Benefits**: - Staff car scheme - Competitive Pension Scheme - Platinum Plus Membership - Eye Care...