Complaints Handler
5 days ago
Responsibilities include:
- Liaising with dissatisfied customers directly - aiming to provide timely resolution whilst aiming to retain the customer.
- Working within a regulated environment, working towards SLA's for response and resolutions
- Investigating complaints accordingly
- Escalating complaints when needed
- Providing empathetic customer service, actively listening to the customer and providing advice
- Logging complaints on the company system
- Sending out customer correspondence
- Previous experience working within a Financial Services environment dealing with complaints
- Knowledge of FCA regulations
- Excellent communication skills
- Excellent English writing & grammar skills
- A positive attitude and passion for helping people
In return you will receive:
- A competitive salary of up to £26,000pa
- Fantastic company benefits
- Progression and development within the business
- 25 days holiday plus bank holidays
- Life assurance and private medical
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