Support Services Administration

**Support Services Administration: Records - 72270**
**£19,355**
**Stoke-on-Trent**:
**Overview of the job**

This is an administrative support job in an establishment.

**Summary**

The job holder will provide administrative support to ensure the safe and secure keeping of prisoners’ files, past and present and to action requests in a timely manner to aid effective record keeping in line with local procedures.

This is a non-operational job with no line management responsibilities

**Responsibilities, Activities and Duties**

The job holder will be required to carry out the following responsibilities, activities and duties:

- Undertake filing on a daily basis to provide effective record keeping in line with local procedures
- Request and receive information/records from other establishments
- Store records appropriately / forward the back record or abscond record to the requesting establishment in a timely manner
- Send, collect and distribute faxes to appropriate staff
- Deliver and collect post where appropriate
- Maintain the filing system of the previous year’s files so they are moved to archive and the oldest archive years files are sent for destruction in accordance with required standards (e.g. data protection)

Undertake other administrative tasks including:

- Provide administrational assistance in area of work
- Maintain accurate filing system for area of work
- Respond to queries relating to area of work, redirecting where required

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder

**Behaviours**
- Developing Self and Others
- Communicating and Influencing
- Working Together
- Managing a Quality Service

**Salary**:
£19,355

**Additional Information**:
**Working Arrangements & Further Information**

Standard working hours for this post are 37 hours per week excluding breaks which are unpaid.

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

**Benefits**

**Annual Leave**
- The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

**Bank, Public and Privilege Holidays**

**Pension**
- The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

**Work Life Balance**

**Season Ticket Advance**

**Childcare Vouchers**

For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers

**Training**

HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes
- There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts
- All staff receive security and diversity training and an individual induction programme into their new roles

**Eligibility**
- All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist

**Working for the Civil Service**

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To the Civil Service Commission (details available here)