Contact Centre Advisor

2 days ago

Peterborough, United Kingdom Aegon Full time

We continue to experience excellent growth and success. The continued expansion offers the opportunity for more people to be part of Aegon’s exciting Platform Administration operation.

Aegon Workplace Investing are specialists in providing Defined Contribution Pensions Administration and investment dealing services to a wide range of clients. The office in Peterborough provides administration services to over 350 different clients andc550,000 members and this client and member base is continuing to grow. Additional workplace teams are located in Aegon head office in Edinburgh with over 2,000 clients and 250,000 self-invested personal pension customers working in a digital solutions environment.

Our customer strategy is to deliver (where possible) an online, automated service for our Clients, members and their representatives to provide a world class member journey that delights our customers whilst being supported by robust and compliant processesthat have low operating costs and encourage members to self-service.

**Role**

At Aegon we are looking for a Contact Centre Adviser to join our fast-paced pension departments to help us provide a first class service to customers. We have a number of Permanent and Fixed Term Contracts available.

Full training will be provided and we are offering you an excellent opportunity to gain experience of working within a fast moving and rewarding role.

**Skills & Knowledge**

To be one of us you will be able to demonstrate:

- A strong background in customer service
- Previous experience of working in customer services, a helpdesk environment or the finance industry
- Strong responsibility and ownership to ensure our customer requests are met in full
- Excellent verbal and written communication skills and ability to influence stakeholders
- Awareness of the risks associates within the Financial Services Industry
- Good teamwork and recognizing opportunities to build key relationships within the organisation
- A flexible approach
- Attention to detail
- Resilience in challenging situations

You may also have the following skills but these are not essential:

- Previous experience of working in a pensions environment
- An understanding of Client Money Rules or SOX requirements
- Already hold or be prepared to work towards professional qualifications (typically RO1, CF1, FA2, IAQ)
- Knowledge of Microsoft and customer technology solutions

**Salary**

This is full time role with a competitive salary ranging from £22,160 to £27,700, this will be dependent on experience with great career development opportunities.

We have an excellent Pay and Progression scheme matrix in place which provides you an opportunity to develop your skills and move up the pay scale throughout the year.

**Benefits**

In return, we can offer you career development and a range of financial services benefits including:

- Non-contributory Pension between 8% and 12% dependent on age
- Private Health Care
- Income Protection (after 12 months service)
- Life Assurance (6x basic annual salary)

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