Customer Service Advisors

1 day ago

Peterborough, United Kingdom IKEA Full time

**Job ID**: 274996

**Date posted**: 05/02/2025

IKEA Peterborough Customer Support Centre are looking to welcome full-time Customer Service Advisors to join our amazing team.

Are you a customer service enthusiast with a knack for delivering exceptional support, who thrives in a fast-paced environment with new challenges every day?

WHAT WE OFFER
- The Start Date of employment will be: 24th March
- Competitive hourly rate of £12.60 hourly rate (£25,552.80 PA).
- 39 hours per week over 5 days out of 7 and every 2nd weekend, working from our IKEA Peterborough Unit. Various shifts available between 07:00 - 20:15 hours.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.
- 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
- Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
- Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you.

..as well so much more

WHAT YOU'LL NEED TO HAVE
- Previous experience working within customer service is preferred.
- The ability to build good rapport with customers, demonstrate understanding and confidently use various communication channels.
- Resilience and the ability to maintain focus during times of stress.
- Experience using IT Tools, with significant attention to detail and a willingness to learn and grow within a changing environment.

WHAT YOU'LL BE DOING DAY TO DAY
- Engage with customers to resolve a variety of issues, ensuring a positive and efficient experience.
- Meet Contact Centre standards, KPIs and desired service levels to deliver exceptional customer service.
- Receive ongoing coaching to enhance your skills and ensure you consistently meet and delight our customers.
- Work with Microsoft Office 365, Customer Resolution management and delivery systems.

WE CARE FOR THE PEOPLE

Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

We understand not everyone will be successful, but we promise to keep you informed either way.

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