Team Leader
2 days ago
**The Opportunity**
Team Leader - Contact Centre
Location: RSA Office - Peterborough
Range of set working patterns including evenings and weekends.
**Salary**: Up to £30,000 (depending on experience)
This job involves leading, coaching and motivating a team of Customer Managers and Customer Resolvers in one of our Customer Contact Centres.
Leading a team ensuring the achievement of operational performance standards, quality and providing excellent levels of service to our personal lines customers.
You will ensure that standards of service are met, by role modelling excellent customer service. Your performance will be measured against key business targets as well as people metrics.
**Experience & Knowledge Required**
- Experience of working in Contact Centre or Financial Services environment
- Leading, engaging and inspiring a successful team of people to achieve business objectives
- Customer focused and committed to doing the right thing
- Ability to manage complaints in a calm manner
- Thorough understanding of product, system and process knowledge aligned to Sales and Service
ways of working
- Ability to improve scorecard metrics
- Proven track record of achieving objectives and driving for results
- Ability to develop and delivery coaching and development solutions
- Performance Management
**Reward & Benefits**
- 25 days’ holiday + 8 days bank holiday
- Employer Pension contribution of 9% with a further maximum match of 2% to give up to 11%
- Life Assurance 10 times base salary
- Access to our We Care service providing support services including 24/7 access to UK GP
- You’ll also have access to a range of benefits to suit your personal circumstances and lifestyle
including discounted gym membership, private medical insurance, holiday trading, retail vouchersplus many more**About Us**
A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work.
We have a diverse mix of customers and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.
Our commitment to diversity is sincere, continually growing and led right from the top.
RSA takes pride in being accessible to all.
**Our Values**
Integrity
Be honest, open and fair. Set high standards. Stand up for what is right.
Respect
Be kind. See diversity as a strength. Be inclusive and collaborate
Customer Driven
Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.
Excellence
Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.
Generosity
Help others. Protect the environment. Make our communities more resilient.
**Job Types**: Full-time, Permanent
**Salary**: Up to £30,000.00 per year
Schedule:
- 8 hour shift
Reference ID: UK08894
-
Team Leader
3 days ago
Peterborough, United Kingdom CA Case Management Ltd Full time'**Are you an experienced social care Team Leader if so we would love to hear from you!!** **We are seeking to recruit a full time, Team Leader. This is an exciting opportunity to lead an existing support team and provide truly person-centred care to our client within her home.** We require a skilled and experienced team leader who is positive, passionate,...
-
Team Leader
1 day ago
Peterborough, Peterborough, United Kingdom AUGUSTA CARE LIMITED Full timeDo you share our passion for making a difference every day? If you share our passion for making a difference, we can offer you a career environment that offers you with fantastic benefits, recognition and prospects.Being a Team Leader at Augusta CareAugusta Care is a well-established and highly regarded social care provider and our colleagues come from many...
-
Team Leader
1 week ago
Peterborough, United Kingdom SCOTT GROUP Full timePeterborough Manufacturing Full time Permanent **Salary**: £16.34 per hour**Hours**: 07:00 - 15:00, Monday to Friday**Your role**: A fantastic opportunity has arisen for a Team Leader to join our Manufacturing team at our Peterborough site.Reporting to the Production Manager, this role will be responsible for leading a team of operators and ensure the...
-
Team Leader
1 week ago
Peterborough, United Kingdom The One Group Full timeAre you a team leader with a passion for coaching, developing and supporting your team? My client offers a supportive and encouraging environment for all their staff and you will be a large part of making that atmosphere. Free lunches, coffees and snacks from their canteen is available to you and your team also you have a Hybrid option with 50% of your...
-
Team Leader
5 days ago
Peterborough, United Kingdom Flying Tiger Copenhagen Full time**Team Leader for 16 hrs a week. Permanent role at Peterborough store.** We are looking for a dedicated and enthusiastic Team Leader to join our store at Flying Tiger Copenhagen Peterborough! They get to be part of our unique concept and help us create an atmosphere that's second to none. Join us and be a part of a company that's passionate about growth,...
-
Team Leader
5 days ago
Peterborough, United Kingdom Flying Tiger Copenhagen Full time**Team Leader for 16 hrs a week. Permanent role at Peterborough store.** We are looking for a dedicated and enthusiastic Team Leader to join our store at Flying Tiger Copenhagen Peterborough! They get to be part of our unique concept and help us create an atmosphere that's second to none. Join us and be a part of a company that's passionate about growth,...
-
Construction Team Leader
2 days ago
Peterborough, United Kingdom Go Construct Full timeWhat does a construction team leader do?An experienced construction team leader is responsible for the work carried out by the team, planning workloads, delegating tasks, and often performing practical tasks alongside colleagues.ResponsibilitiesPlanning workloads and rotasDelegating work to team membersWorking to budgets and managing team finances...
-
Team Leader
4 days ago
Peterborough, United Kingdom Hollywood Bowl Group Full time**What's In Store**: Are you looking for a fun and fast paced environment to work in, with great benefits? Could you help us inspire the team to provide outstanding customer service and create lasting memories for our customers? If so, then look no further! Join Hollywood Bowl Group as a Team Leader, in return you'll get: - the opportunity to earn an...
-
Team Leader
13 hours ago
Peterborough, United Kingdom SSP Full time**About the Role**: **Team Leader at Starbucks Peterborough Station.** **Pay rate £11 per hour.** We are looking for **Full time Team Leaders **to join our **Starbucks at Peterborough Station.** As a team member you will work a variety of **shifts between 5am - 9pm including weekends.** **Responsibilities for Team Leader**: - Leads the shift and...
-
Team Leader
5 days ago
Peterborough, United Kingdom Gobel and Partner Full timeAre you a hands-on leader with a passion for the Automotive industry? Established in 1994, G&P is a world-leading provider of quality management services to the manufacturing industry, primarily in the automotive, aerospace and off-highway sectors. G&P’s philosophy is to provide efficient and effective solutions to eliminate disruptions throughout the...