Registration and Advice Officer
2 weeks ago
**The role**
We are looking for customer focused and conscientious officers to be part of a team that is responsible for the registration of qualified social workers and ensuring that the register is up to date and accurate. The team provides advice and guidance to all people who contact Social Work England.
We're recruiting for both full and part time roles with varying contract lengths, to be confirmed at interview.
**What you will do**
- Identify, request and obtain information relevant to assessment to registration cases. This may include contacting health professionals, police, employers, course providers and other regulators. Actively manage and follow-up requests in a respectful and sensitive manner.
- Making evidence based decisions against our regulations as to whether cases can be progressed or need to be escalated whilst considering risk to the public.
- Ensure timely assessments by prioritising work independently, managing your own workload and using initiative and problem-solving skills to manage competing demands.
- Develop and maintain effective working relationships with internal and external stakeholders (including overseas regulators and higher education institutions) by providing consistent and quality customer service, tailoring correspondence to meet the requirements of the recipient.
- Manage large quantities of personal and sensitive information in accordance with data protection legislation and our data management policies and procedures.
- Collect payments for registration, renewal and restoration to the Social Work England register, including the regular chasing of outstanding payments and reconciliation of payments received
- Ensure that all work is carried out within set key performance indicators (KPIs) and service level agreements (SLAs)
- Be a change champion, assisting with implementing change within the team, by creating and collaborating with colleagues to improve processes, guidance and communications
**Job Types**: Full-time, Part-time, Fixed term contract, Temporary contract
**Salary**: £25,445.00-£26,445.00 per year
Schedule:
- Monday to Friday
Reference ID: 205
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