Head of Registration and Advice

**Purpose of the role**

The Head of Registration and Advice will lead Social Work England’s registration and advice function, ensuring that the register of social workers, and processes relating to the registration of social workers, is effectively and efficiently operated.

You will be responsible for delivery for the registration and CPD (continuous professional development) areas of the business plan. You will also work together in collaboration with colleagues, ensuring the effective delivery of the service aligned to the business plan and our overarching strategy.

You will contribute to our focus on delivering our ambitions as a regulator, and in delivering for people, and on our commitments to equality, diversity and inclusion.
**What you will do**
- Contribute to the development and implementation of our corporate strategy, business planning, and continuing programme of organisational improvement.
- Ensure that robust scrutiny and governance is provided to improvement projects and programmes.
- Oversee and ensure the effective operation of the registration and advice function, working within Social Work England’s legislative and operational frameworks to provide exceptional customer service
- Oversee the registration and advice team, ensuring the recruitment and development of staff and partners to ensure the delivery of the team’s responsibilities.
- Be responsible and accountable for robust, accurate, clear and consistent decision making in relation to registration activities.
- Develop and continuously review the operation of the registration and advice function, including working with appropriate challenging targets and key performance indicators, and taking into account feedback about, and quality assurance of, the work of the team.
- Work with teams across Social Work England to ensure changes, improvements and issues relating to the registration of social workers in England are identified, analysed, and acted upon.
- Be accountable to the assistant director in relation to team, directorate and corporate risk. Understand regulatory risk and the strategies that can be developed to reduce risk and prevent harm.
- Prepare high level reporting, documents and committee papers and present to stakeholders as required.
- Identify and implement changes that enhance flexibility, responsiveness and quality of service.
- Be responsible for ensuring that legal instructions for Registration appeals are issued in a timely and appropriate manner to ensure that registration appeals are progressed effectively and robustly.
- Have responsibility for the registration and advice financial budget as well as understanding and giving consideration to the wider organisational budget, ensuring value for money.
- Be responsible for ensuring that first stage corporate complaints linked to the registration and advice function are responded to in a thorough way, within timescales and that any learning is implemented.
- Model our values and behaviours, inspiring and motivating our people to achieve our strategic objectives and to achieve our ambitions as a regulator. Work closely with our colleagues to ensure cohesive, collaborative and effective delivery of our operational activities and strategic aims.
- External liaison with relevant external stakeholders which include (but are not limited to) professional bodies, other regulators, government departments and MPs, professional media, education providers, and employers of registrants.

**Job Types**: Full-time, Permanent

**Salary**: £54,467.00-£56,523.00 per year

Schedule:

- 8 hour shift

Reference ID: 233