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Customer Service Rep
2 weeks ago
R10074040 Customer Service Rep (Open)
**Location**:
Stoke Calgaz (I) - Industrial spec gas
**How will you CONTRIBUTE and GROW?**:
Calgaz Ltd, (Part of the Air Liquide Group) is the world leader in the manufacture of calibration gases which are distributed from our Stoke facility across the UK, Europe, Middle East, Asia and beyond. Working with our Head Office in Houston and our sister plants in the USA Calgaz is a world leader in its field. Calgaz is now looking to recruit 1x new Perm Full Time Customer Service Associate based at our plant in Stoke. The position is to undertake a role within the Calgaz UK Customer Services team, based in Stoke-on-Trent, UK. The role will include order entry, quotations and ensuring our key customers receive the support they need. The position will report to the EMEA Sales and Customer Services Manager based in Stoke.
**Essential Duties and Responsibilities**
- Order entry - Primarily using SAGE (Europe and Asia) system, Zendesk and other in house systems. This will include carrying out stock check / availability, part number search and identifying shipping location and additional information.
- Quotations to Customers - To a range of European, Middle East and African customers. This will include carrying out stock check / availability, part number search and identifying shipping location and additional information. For specific key Customers this will often require completion within one hour.
- Document requests - Providing key documents to customers including Certificates, SDS, Shipping information, Tracking information, PODs and downloading order information from Customer Portal
- Resolving customer complaints quickly to ensure customer satisfaction
- Other Functions as required by a busy International Customer Services Team
**Working Details**
To allow us to maximise our international coverage we would normally work:
- 08:00hrs - 16:30hrs
- Monday - Friday
**____________**:
**Are you a MATCH?**:
**Requirements for Role**:
- Demonstrated success in high pressure customer service environment
- Ability to adapt to work with a number of IT systems as used by Calgaz including SAGE, Google and Microsoft Suite of Products etc [Full training can be given as required]
- Ownership of difficult issues and follow through to completion including an ability to identify a root cause and offer a solution
- Attention to detail whilst processing high volume of customer orders
- Curious and methodical approach and ability to identify possible improvements
- Respect
- Accuracy
- Positive attitude towards work, life and willingness to learn
- Innovative approach to help develop workflows and support others
- Qualifications and Requirements
- Educated preferably to a minimum of A Level standard or equivalent
- Good communicator in English both orally and written.
- Computer / IT literate
- Flexible Team Player
***Travel Requirements**
**The role is based in our office in Stoke.**
**_____________**
**Benefits**
**We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.**
**We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.**
**Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program.**
**_____________**
**Your DIFFERENCES enhance our PERFORMANCE**
**At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.**
**_____________**
**About Airgas**
**Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.**
**Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.**
**Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace
