Premier Customer Service Advisor

2 weeks ago


Derbyshire, United Kingdom Pertemps Leicester Full time

**Job description: Premier Customer Service Advisor**
**Salary**: £12.30 p/h
**Location**: Derby
**Working hours**: Operational between the hours of 0730-18.00 Monday-Friday, rotational shifts.
Bank holidays/weekends will be overtime if/when available
We are looking for experienced customer service advisors to work with our global market leader in the international parcel delivery and express courier business. They specialise in the door-to-door delivery of documents and parcels worldwide and has more than100,000 employees operating in more than 220 countries and territories.
They have been voted top 10 companies to work for
**Your responsibilities as a Premier Customer Service Advisor will be to**:

- Proactively monitor and track customer shipments
- Maintain excellent relationships with customers to develop high levels of personal loyalty
- Prepare daily reports on delays incurred and reasons for delay to ensure customer expectations are managed.
- To regularly update customers on all operational and service changes which could impact their service promise.

**The right Premier Customer Service Advisor will have**:

- Good customer service skills
- Problem solving skills
- Strong understanding of operations and customer service processes.
- Strong understanding of products and networks.

**Full Training will be given for a minimum of 2 weeks



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