Retailer & Customer Services Adviser

**LET’S CUT STRAIGHT TO IT**

**Want to do the best work of your life? Playing your part in making a big difference to the environment and communities we serve. Our people make Severn Trent a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.**

Our purpose is taking care of life’s essentials, but we’re also big on making a difference, not just because we should but because we care.

With that in mind, we're now looking to recruit **Retailer and Customer Service Advisors** to join our team at **Raynesway, Derby. **Where you will be working 37 hours per week between **9am-5pm Monday to Friday**

Do you have a **strong, customer focused mindset** and the ability to work in a team?

Or perhaps you’re an **organised individual **with g**reat written and verbal skills**?

Well, if you are, read on.

**LET’S TELL YOU MORE**

We have exciting new roles within our ever changing and growing specialist back-office function. As a **Retailer and Customer Service Advisor**, you'll provide a consistent and exceptional service to our retailers and NHH customers. This will include ensuring that positive retailer and customer outcomes are at the heart of everything we do. You will ensure that we deliver the right solution for every customer following their first contact, as well as supporting them when things don’t go so well.

Accuracy and efficacy are key attributes of this role ensuring a right first-time mindset, the role holder will also ensure that they contribute to the continuous improvement of our policies, procedures, and data management strategy.

In this role you will undertake all aspects of Wholesale Market Unit activities that contribute to an exceptional retailer and customer service experience.

**WHAT WE’RE LOOKING FOR**

Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.

We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care... because when you really care, you’ll go above and beyond. When you really care you don’t just talk about it, you do more.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.

And when it comes to inclusion, we’re making sure we keep up the progress with our wonderful working groups - LGBTQ+, Women in Operations & STEM, Disability and Ethnicity; who help us do just that.

**We do more, because we care.**

**HOW WE’LL REWARD AND CARE FOR YOU IN RETURN**

It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live. Here’s some of our favourites:

- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500 per annum based on company performance)
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year

**LET’S GO**

To find out more about working with us, search** #LifeatSevernTrent **on social media.