Customer Service
2 weeks ago
Working for a Global Network into the UK, a company that has been voted Top 10 companies to work for:
**Looking for a Customer Service - Network Advisor - Based at East Midlands Airport**Monday to Friday - 8am to 6pm (8hr Shift between these times)**
**Job Spec**:
To hand all incoming after Sales Shipment Issues, from all customers, into the contact centre where first time resolution is not possible.
By handline these trace requests aim to resolve the shipment issues and carry out trace investigation to improve service recovery, minimise customers dissatisfaction and establish DHL's reputation as a company that cares about it's customers.
**Role Specifics**:
- Manage Customers expectations through Trace requests and supporting Frontline functions.
- Maintain Customer Loyalty
- Organise and prioritise Trace Investigations
- Handle Complex issues and objections
- Reduce volume of complaints and claims
- Increase first time resolution rates for track and trace calls
- Remain positive and professional at all times
**Must Have**:
Good Customer Service Skills
Problem Solving Skills
IT literate
Please contact / or call
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