Customer Service and Sales Advisor
5 days ago
Do you live working with customers and have a passion for all things automotive?
Then we have the role for you here at Viking
As our Customer Service and Sales Advisor, you'll be the first port of call for all tyre orders and queries for your portfolio of accounts.
Being the front line for our warehouse and customers you’ll need to be customer obsessed and willing to ensure all customers both internal and external have a fantastic experience with Viking.
This is a key role for the business where you can make real and visible impact across the organisation.
**About us**:
Viking International part of the Halfords Group are the UK's largest tyre and car component wholesaler, operating from nine strategically located warehouses throughout the UK operating for over 50 years
**What would I be doing?**
- Develop the relationships within the telesales account portfolio
- Ensure that all dealer and stockist accounts have regular contact
- Assist with the production of customer sales reports
- Assist when required with the call centre functions
- Maintain accurate records of all existing and potential customers
**Skills Knowledge and Experience**:
- Previous experience of telephone sales and customer service is preferred
- Experience of working to KPIs and SLAs
- Self-starter with the ability to develop and manage effective customer Relationships
- Strong communication skills
- Passion all things customer
- Previous experience within the Tyre/Automotive desirably but NOT essential
**What's in it for you**:
Competitive salary of up to £21,500 | Bonus Scheme up to £1000 per month | Staff Discount | Pension | Access to Halfords Group retail discounts portal - Wheels
**Location and hours**:
Based at our head office in Glasgow - Millbrae Road, Glasgow, G42 9TU
Monday - Friday (plus every other Saturday morning)
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