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German Speaking Customer Service Advisor
2 weeks ago
Are you ready to take your customer service skills to the next level?
We're on the lookout for a German-speaking, exceptional individual who is passionate about enhancing the customer experience and delivering an unforgettable journey from start to finish. If you're up for the challenge, keep reading
We are growing our German market, Kapsel, and are looking for a determined individual who can help us take on the challenge. German language skills are therefore essential, preferably you are a native speaker.
As a key member of our team, your responsibilities will include providing comprehensive support. Whether it's addressing general inquiries, resolving missing orders, or collaborating with our internal and external teams, you'll ensure that every customer's concerns or issues regarding prescriptions or purchases are promptly resolved.
Here's the deal: we need individuals who thrive in a fast-paced, ever changing environment. We’re going places, FAST, and that means we’re constantly evolving our service offering. If you're the type of person who enjoys the thrill of delivering world-class service to our patients and customers as the company scales up, then this role is tailor-made for you
Experience with Zendesk (or similar), handling vulnerable customers, and out-of-the-box problem-solving are skills we’re looking for. However, we also believe in investing in our team and that's why we provide training and ongoing support, ensuring your success every step of the way.
Ready to embark on an exhilarating career journey with us?
**Salary**:£26,208 per year
**Hours: 37.5**
**Languages**:German Speaker
**_
**Basics you can expect**:
️**_ 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days_**
**_ Extra day off for your birthday_**
**_Company share scheme_**
**_ Bupa Private Healthcare_**
**_ Income Protection_**
**_ Cycle to Work Scheme_**
**_ My Gym Discounts_**
**_ Enhanced Company pension scheme_**
**_Quarterly Team Training and Social Budget_**
**_ Enhanced Maternity and Paternity Leave_**
**_ Rewarding bonus incentive scheme_**
**️**_24/7 helpline for physical and mental health support, counselling, and other wellbeing resources._**
**️**_ Love2Shop Discount_**
**_ Hybrid working (3 days in the office after probation)_**
**Office extras**:
**_Fresh fruit_**
**_ A free coffee machine_**
**The Simple Online Healthcare Promise**:
Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 1000 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you.
Simple Online Healthcare is proud to be an Equal Opportunity Employer.
**We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant
