Guest Service Agent

1 week ago

London, United Kingdom Assembly Hotel - Reception Full time

An exceptional opportunity has arisen for a passionate Guest Service Agent to be part of the Front Office Team at a Criterion Hospitality property located in Leicester Square

We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation, in a fast-paced environment, then we would be delighted to hear from you.

With six hotels currently in our portfolio, all located in London’s bustling West End, we’re looking for an experienced, vibrant and energetic Guest Service Agent to join our team.

**What you will be doing**

You will act as the ‘face’ of our company and ensure visitors receive a heart-warming welcome. You will also coordinate all front desk activities, including calls, reservations and guests’ services.

As a Guest Services Agent, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. The ideal individual can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure our reception team provides professional and friendly service to our customers and guests.

**What are we looking for?**

A positive individual that is excited to be part of a fun Team

Driven to deliver results

Minimum 1 year in a Front Office Role in a similar property

**What we offer you**:
Daily food allowance (non contractual) for days worked

Company pension scheme

Holidays

Employee assistance program and counselling sessions (including close family members)

Discounted stays at other properties

Refer a friend scheme

**Join Our Company**

INDFOH

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