Guest Services Agent

6 days ago

London, United Kingdom Front Office - 41 Full time

We are currently recruiting for an enthusiastic** full time** **Guest Services Agent **to join our family.

As a **Guest Services Agent **you will provide exceptional service at all times by exceeding expectations and providing a personalised service to our guest in keeping with our award-winning standards.

**Who are we?**

Hotel 41, part of the Red Carnation Hotel Collection, has been voted the number 1 hotel in the UK by TripAdvisor, and also has a prestigious Forbes Five Star Rating. Hotel 41 is an exquisite hidden gem overlooking the Royal Mews at Buckingham Palace and minutes from Victoria Station. With 30 luxurious rooms and suites and breathtaking Executive Lounge, this Residents only, five star deluxe hotel is discreet but full of atmosphere.

**What benefits would you get as a Guest Services Agent?**
- Professional, award winning training and development opportunities
- Holiday allowance increasing with length of service up to 25 days
- Two paid volunteering days each year
- Discounted rates with The Red Carnation Hotel Collection
- Free meals on duty
- Complementary dry cleaning of business attire
**What are the key responsibilities of the Guest Services Agent?**
- Checking in and checking out guests
- Handling guests’ requests such as booking restaurants, theatre tickets and sightseeing tours
- Dealing with enquires in line with our mission statement: “no request is too large, no detail is too small”
- Compiling guests accounts and fulfilling administrative duties

**What are we looking **for in a Guest Services Agent?**
- Previous experience in similar role
- Be friendly, bubbly and have an outgoing personality
- Display a polite and professional attitude at all times
- Be an excellent team player and be willing to support others
- Be enthusiastic in delivering excellent customer service
- Communicate effectively in English, both verbal and written
- We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK._

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