Customer Success Manager

1 week ago

London, United Kingdom FreshtechIT Full time

Exclusive : Customer Success Manager/Account Manager £50k-£60k package

A high profile SAAS company based in the heart of London are hiring for a Customer Success Manager to join their fast growing team.

As the Customer Success Manager you will be responsible for the following:

- Working with assigned accounts and increasing the renewal and potential for new business.
- Upsell and Cross Sell opportunities.
- Build long lasting relationships.
- Display expert knowledge on products and services.
- Closely monitor all assigned Accounts; providing insight to Customers.
- Work collaboratively with the Marketing team to build Customer testimonials and referrals
- Educate clients on products and services.
- Anticipate Customers' requirements and possible challenges - make our customers successful
- Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them.
- Contribute to the development of company goals, growth and profitability targets.

The Customer Success Manager/ Account Manager will have the following experience:

- Professional experience as a Customer Success Manager / Account Manager with experience in owning, growing, and maintaining key accounts.
- Experience managing multiple clients( 10-40+)
- Digital Marketing experience
- Passion for digital technologies such as CRM or Marketing Automation.
- Experience in Sales, Consulting, Client Facing roles (desirable)
- Experience in SaaS, E-commerce, and technology ( desirable)
- French is desirable.

We are offering a great package+ quarterly bonus+ hybrid working.

Please contact Annabelle AT Freshtechit for more information

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