CUSTOMER SUCCESS MANAGER

17 hours ago

London, United Kingdom Sigma Consulting Group Full time

CUSTOMER SUCCESS MANAGER Location: London (Hybrid) (UK-Based) Salary: £40,000 + Retention Bonus + Equity Job Category: Hybrid Job Type: Full Time Department: Customer Operations About Zenrox Zenrox Healthcare UK provides an AI-powered procurement platform for NHS trusts, private hospitals, and healthcare facilities. Our ZenroxIQ platform delivers 1520% cost savings and shifts procurement from reactive to strategic. The Opportunity As our Customer Success Manager, you will become the trusted advisor to healthcare customers, ensuring they realize full value from ZenroxIQ. Youll drive adoption, retention, and expansion while serving as the customer voice that shapes the product roadmap. What Youll Do Own customer relationships post-sale as the primary point of contactLead onboarding and training for healthcare procurement teamsDrive adoption, product usage, and realization of savings targetsIdentify expansion opportunities across departments and product modulesMonitor customer health metrics and proactively prevent churnConduct quarterly business reviews showcasing ROI and optimization insightsCollect customer feedback and convert into product improvement prioritiesDevelop customer success playbooks and training materialsBuild case studies and success stories highlighting platform impactManage customer escalations and coordinate cross-functional support What You Bring 3+ years in customer success, account management, or client-facing rolesStrong understanding of B2B SaaS or marketplace modelsExcellent communication skills with healthcare and procurement stakeholdersData-driven approach to demonstrating customer valueStrong problem-solving skills with proactive customer engagementAbility to manage multiple accounts simultaneouslyExperience building processes from scratch in fast-paced environmentsInterest in healthcare operations and efficiency improvement Ideal Background Customer success in healthcare tech, medical device, or clinical softwareExperience with NHS or private healthcare customersProcurement, supply chain, or healthcare operations knowledgeStartup experience setting up customer success functionsFamiliarity with AI/ML tools and value communicationProject management or implementation experience Why Join Zenrox Key customer success role with meaningful equity Direct work with healthcare leaders solving real operational challenges Opportunity to shape customer experience and strategy from day one See immediate, measurable impact for healthcare customers Grow into leadership and build the customer success team as we scale To Apply Submit your CV and a brief example of a customer success achievement to: https://www.zenroxmed.co.uk/jobs/customer-success-manager/ Use subject line: Customer Success Manager Application [Your Name]

  • Director of Customer Success

    7 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £100,000 - £120,000 per year

    The Company:Leaders in the Health-Tech space with, with a huge global client baseWork with a highly skilled leadership team and an exceptional Global Revenue LeaderWell-established, but going through an exciting transformation phase A great time to joinThe Opportunity:Join this incredibly well-established business, providing a market leading service, to a...

  • Marketing & Customer Insights Lead – Success Education (Remote)

    1 week ago

    London, United Kingdom Evolved Success Full time

    Company DescriptionAt Evolved Success we believe that success in corporate is only the beginning. Many professionals reach the top of their retail or marketing careers only to realise theres another mountain ahead — one that calls for more purpose creativity and freedom.Our business revolves around providing success education that equips professionals to...

  • Life Coach

    4 days ago

    London, United Kingdom Success Insider Full time

    We're looking for a positive, driven and passionate individual to join our personal development company, **Success Insider.** We're one of the world's leading self-help and mental health educational platforms and we help people to master their psychology and unlock their full potential. Our company **Success Insider** has grown tremendously so far:...

  • Associate/Vice President Retirement Specialist

    2 weeks ago

    London, Greater London, United Kingdom Oleeo Customer Success Full time £60,000 - £120,000 per year

    About this role:We are actively seeking client-facing sales professionals with a proven successful track record of managing an assigned territory to help identify, develop, and own client relationships. As the world's largest asset manager, BlackRock has product and solution offerings for almost any investor's needs. In this role, you will be directly...

  • Customer Success Manager

    1 week ago

    London, United Kingdom Elliot Marsh Full time

    Our client has an exciting opportunity for a **Customer Success Manager** to join the team. Location: London **Salary**: £45K Basic + Package/Benefits Job Type/Hours: Full time **About The Company**: Our client is a rapidly growing payments business who have doubled in size over the last 3 years. Due to this growth and recent acquisitions, they have...

  • Customer Success Manager

    2 weeks ago

    London, United Kingdom Elliot Marsh Full time

    Our client has an exciting opportunity for a **Customer Success Manager - Technology & Media Solutions **to join the team. Location: Sheffield or London Office with Hybrid Working (Anticipated Office based 2-3 days per week) **Salary**: £40,000 Basic + Additional Package **About The Company**: Our client offers products and services to a range of private...

  • Customer Success Manager

    1 week ago

    London, United Kingdom FreshtechIT Full time

    Exclusive : Customer Success Manager/Account Manager £50k-£60k package A high profile SAAS company based in the heart of London are hiring for a Customer Success Manager to join their fast growing team. As the Customer Success Manager you will be responsible for the following: - Working with assigned accounts and increasing the renewal and potential for...

  • Customer Success Manager

    4 weeks ago

    London, United Kingdom develop Full time

    Customer Success Manager – Shoreditch 2 days onsite – reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across financial...

  • Customer Success Manager

    1 week ago

    London, United Kingdom Patchwork Health Full time

    About UsSince 2016 Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations managers staff and patients alike. Built by a team of dedicated healthcare veterans and co-created with the NHS their...

  • Customer Success Manager

    5 days ago

    London, Greater London, United Kingdom Sigma Consulting Group Full time

    CUSTOMER SUCCESS MANAGERLocation: London (Hybrid) (UK-Based) Salary: £40,000 + Retention Bonus + Equity Job Category: Hybrid Job Type: Full Time Department: Customer OperationsAbout ZenroxZenrox Healthcare UK provides an AI-powered procurement platform for NHS trusts, private hospitals, and healthcare facilities. Our ZenroxIQ platform delivers 1520% cost...