Customer Success Manager

Our client has an exciting opportunity for a **Customer Success Manager - Technology & Media Solutions **to join the team.

Location: Sheffield or London Office with Hybrid Working (Anticipated Office based 2-3 days per week)

**Salary**: £40,000 Basic + Additional Package

**About The Company**:
Our client offers products and services to a range of private and public-sector customers, operating across the UK. Their head office is in Sheffield with a satellite office in London. The business has seen significant growth over recent years, with salesnow at £6m, and there’s a sustainable long-term growth plan in place. They are now looking to bring onboard a Customer Success Manager to manage commercial relationships with a key B2B customer segment.

The company is truly customer-focussed and has driven genuine innovation and an improved experience within their target industry. This has resulted in highly engaged customers who are keen for opportunities to do more work with our client. This CustomerSuccess Manager role has been created in order build and manage commercial customer relationships.

The team are very passionate about the work, and it’s a positive environment where people are trusted to get on and do a great job. In anonymous surveys, employees consistently report being really happy. The company is working on environmental initiatives,likes to make a positive difference in its local community and makes significant charitable donations each year.

**Customer Success Manager** - The Role:
As Customer Success Manager, you will be responsible for owning a portfolio of accounts. You will hold responsibility for the commercial and strategic direction of the segment and will be tasked with identifying opportunities to further embed existing relationships,revenue, and uptake of different offerings.

This is a great opportunity to drive commercial customer success/account management activity across a key B2B customer segment.

**Customer Success Manager **- Key Responsibilities:

- Building and maintaining customer relationships through proactive customer contact/meetings (on the phone, online, in person)
- Answering customer queries/complaints and liaising with relevant departments to feed back to customer
- Onboarding new customers
- Managing customer health and NPS
- Keeping CRM and systems up to date
- Carrying out business reviews
- Monitoring product usage
- Identifying upsell/cross-sell opportunities
- Informing customers about product developments
- Training on system and products
- Achieving customer relationship targets and KPI’s

**Customer Success Manager **- You:

- Previous Account Management and/or Customer Success experience
- Experience in customer service environments
- Experience of sales and/or business development environments (desirable, not essential)
- Experience with B2B and B2C environments
- Strong communicator (written and verbal)
- Great at building rapport
- Able to manage multiple priorities at once
- Good problem solving, especially when dealing with complexity and ambiguity
- Ability to work within a fast-paced environment
- Experience of delivering online presentations, training sessions or workshops
- Proactive and efficient
- Strong IT skills

You will have experience of working as a Customer Success Manager, Account Manager, Senior Account Manager, Customer Success Executive, Partnerships Manager, Commercial Marketing Manager, Account Executive, Sales Account Manager, Portfolio Account Manager,Community Manager or similar

To submit your CV for this exciting **Customer Success Manager** opportunity, please click ‘Apply’ now