Food & Beverage Associate - Casual

**Posting Date** Jul 02, 2021

**Job Number** 21069581

**Job Category** Food and Beverage & Culinary

**Location** London Marriott Hotel Canary Wharf, 22 Hertsmere Road, London, London, United Kingdom VIEW ON MAP

**Brand** Marriott Hotels Resorts

**Schedule** Part-Time

**Relocation?** N

**Position Type** Non-Management

**Located Remotely?** N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

**Marriott Hotels**, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.

***

**Position**:
**Food & Beverage Associate - Casual**

**Date**:
**July 2021**

**Business Unit**:
**London Marriott Canary Wharf Hotel & Executive Apartments**

**Department**:
**F&B Service, Restaurant, Bar, Room Service and Conference & Banqueting**

**Reports to**:
**Shift Leader / Supervisor / Manager**

**JOB SUMMARY**

This is Casual Contract Food and Beverage position. The F&B associate is responsible to deliver the vision of the F&B Outlet by providing consistently a hospitable, pro-active, engaging, knowledgeable and attentive service in an efficient, courteous and professional manner following Marriott standard and procedures, these are to ensure guest expectations are met and exceeded. The F&B associate has to be fully aware of the departmental targets, vision and mission. Ensure that suggestive selling and recommendation is followed using local sales standards and tools to create an up sell and exceeding experience for all guests. Furthermore ensure all orders taken, set-up instructions followed and payments processed are accurately and according to international and local standard operating procedures.

**SCOPE / BUSINESS CONTEXT**
- A Casual position based at the **London Marriott Canary Wharf Hotel & Executive Apartments**.**:

- Number of Direct Reports - 0

**CANDIDATE PROFILE**

**Experience**:

- **Previous experience working in a Hotel and/or F&B experience**

**Skills and Knowledge**
- **Knowledge of F&B operation procedures**:

- **Strong Communication skills (verbal, listening, writing)**:

- **Team orientated and innovative**:

- **Organizational skills**:

- **Pro-active and reliable**

**Education or Certification**
- **Good level of English essential**

**SPECIFIC DUTIES**
- Ensures that service stations are prepared stocked and ready for service.
- Greets all guests using the guests’ name as often as possible.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Address guests' service needs in a professional, positive, and timely manner.
- Assist other employees to ensure proper coverage and prompt guest service.
- Takes orders, serves food and drinks to ensure that guests have a great experience within the department. Follows the ‘sequence of service’ for all meal periods accordingly at all times.
- Thank guests with genuine appreciation and provide a fond farewell.
- Ensures that all the side jobs assigned at the beginning of the shift are followed and finished before shift end.
- Maintains highest level of cleanliness, including safety of furniture, fixtures and fittings. Uses ‘clean as you go’ policy to ensure a clean and tidy work area.
- Ensures that the guest bills are accurate. For Bar service the bill has to be on the table at all times as per the redlining LSOP.
- Ensures that payment is received from all guests and payments as well as all orders are being posted in Micros.
- Recommends and ‘sells’ to guests through menu knowledge, suggestive and up-selling techniques.
- Is responsible for the safe keeping of all keys.
- Ensures that all food and beverage products are correctly stored, dated, labelled and rotated where necessary.
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain