Customer Service Officer, Northallerton

**Salary: £26,409 - £28,163 pro rata, per annum**

**Grade: F**

**Contract Type: Permanent**

**Vacancy Hours: Full time or part time hours 37/30/25 hours per week**

**Location: Northallerton**

Do you have excellent communication skills and a passion for providing outstanding levels of customer service?

Are you someone that can use innovative thinking to come up with timely solutions to problems?

Are you seeking a varied and exciting role which can provide you with opportunities to develop your career?

If so, we want to hear from you

**About our team**

Our Customer Service team here at North Yorkshire Council, are a friendly, forward-thinking, and driven team, with a strong customer-focused ethos and culture. Our Customer Service teams deliver a variety of services across a multi-channel environment. We are the front-facing positive and professional image of North Yorkshire Council.

Currently, we have exciting opportunities available for Customer Service Officers to become part of our inspirational Customer Service team in Northallerton with structured hybrid working available after successful completion of initial training, however a number of days each week you will be required to attend your office base.

**The role**

As a Customer Service Officer, you will be the first point of contact for all enquiries. Customers have the ability to contact the council via telephone, webchat or social media and also face to face, and your job will be able to provide a quality response via all of these channels, for a range of different service areas. You will be responsible for receiving and processing all enquiries in-line with local and central government requirements.

The role of Customer Service Officer is an exciting and varied role where no two days will be the same. Our team not only respond to general enquiries but also deal with some very specialist areas of work.

To enhance your skills and ensure you are well-equipped to deal with the large variety of queries that you will face, we offer superb training opportunities and strongly encourage career progression into the specific areas in which we service.

This role is pivotal to the success of our organisation and is an extremely rewarding position where you can make a real difference within the communities across North Yorkshire.

**What you will bring**

We are seeking enthusiastic individuals that have a passion for providing an outstanding level of customer service to our communities and customers.

Ideally, you will:

- Have experience working in a customer focussed environment, ideally within a call centre setting.
- You will be able to effectively communicate verbally and in writing with customers using a range of different channels.
- Be an innovative thinker and have a proactive approach to solving any issues that may arise.
- Have a full clean driving licence as travel to other offices in North Yorkshire may be required.

Please refer to the Job Description for further information.

**What we can offer you**

As a North Yorkshire Council employee, you will have access to some great benefits via our Everybody Benefits scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial well-being and health assured, our employee assistance programme, to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish.

**Apply**:
**Key dates**:
**Closing Date: Sunday 16th March 2025**

**Interview Date: Saturday 29th March 2025**

**Venue for Interview: County Hall, Racecourse Lane, Northallerton, DL7 8AD**

**Please note, the interview may take up to 2 hours**

We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

**Job Types**: Full-time, Part-time, Permanent

Pay: £26,409.00-£28,163.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: RESLJ36879