Benefits Overpayment Officer, Northallerton

**Benefits Overpayment Officer**

**Salary: £28,163 - £30,559**

**Grade: G**

**Working hours: Full time, 37 hours per week**

**Location**:Hybrid - with expectations to work from one of our office bases in Harrogate, Selby, Richmond, Scarborough, Malton, Northallerton, Skipton.**

**About Our Service**

**Join Our Team**

We’re thrilled to announce exciting opportunities for Benefit Overpayment Officers to join our friendly, supportive, and highly customer-focused Benefits Compliance Team. If you're passionate about making a positive impact, we’d love to meet you

**Your Role**

As a Benefit Overpayment Officer, you will:

- Administer and Monitor Overpayments: Handle the entire recovery process for Housing Benefit overpayments, from invoicing to repayment, utilising a range of recovery measures.
- Deliver Excellent Customer Service: Investigate and address daily customer inquiries via phone, in-person, and written communication, ensuring a high standard of support.
- Collaborate Across Services: Work in partnership with various services and professional bodies to aid recovery efforts and guide customers toward financial support and advice.
- Support Customers in Financial Hardship: While the role is recovery-focused, you will also be committed to assisting customers facing financial difficulties.

**What You Bring**

We are looking for individuals with a strong customer-centric approach, ready to respond positively and empathetically to resolve issues. Ideally, you will:

- Have recent experience in assessing Housing Benefit and Council Tax Reduction claims, with a practical understanding of relevant regulations and legislation.
- Possess experience in debt recovery and various collection methods.
- Have a background in customer support, engaging with clients on a one-to-one basis.
- Exhibit excellent communication skills, capable of explaining complex issues and handling conflicts effectively.
- Be a confident and decisive decision-maker.
- Hold a GCSE or equivalent in English and Maths.

**Additional Information**:
You may need to travel to other offices in North Yorkshire for training and team meetings. This role involves handling highly sensitive information, so a basic disclosure from the Disclosure and Barring Service will be required.

**Contact and apply**

We look forward to hearing from you

**Key Dates**:
**Closing Date: 19/11/2024**

**Interviews: Week Commencing 25**th** November 2024.**

***

**Key Documents**:
***

Job Description.pdf

Total Rewards Brochure.pdf

**What we can offer**

Competitive Salary: We provide a salary that reflects your skills and experience, with regular reviews to ensure you're rewarded for your contributions.

Generous Leave Benefits: Enjoy a generous annual leave package starting at 28 days, which increases to 34 days (pro-rata) with continued service, allowing you to maintain a healthy work-life balance.

Professional Development: Access to training programs and workshops to support your professional growth and enhance your skills.

Comprehensive Pension Scheme: Benefit from a robust pension scheme with a substantial employer contribution of 22.6%, securing your financial future.

Health and Wellbeing Programs: Participate in wellness initiatives designed to support your physical and mental health.

Discounted Benefits: Take advantage of our 'Everybody Benefits' program, which offers shopping vouchers, discounts, and other perks to enhance your lifestyle.

Join us and become part of a team that values your contributions and invests in your growth

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.

**Benefits Overpayment Officer, Northallerton**

**Location**:Northallerton

**Town**:Northallerton

**Salary**:£28,163 - £30,559

**Posted**:05/11/2024

**Closing date**:19/11/2024

**Closing time**:23:59

**Save**

**Share