UX Researcher

WHO WE ARE:
interactive investor is an award-winning investment platform that puts its customers in control of their financial future.

We’ve been helping investors for over 25 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £55 billion and over 400,000 customers.

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 40,000 UK and international investment options, including shares, funds, trusts and ETFs.

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

WHAT WE STAND FOR:
It’s simplewe want our customers to feel confident and in control, for interactive investor to go from strength to strength, and for ii to be a workplace where we can all thrive. Our customer-driven approach and bold values sit at the heart of this. We are honest, straight-talking and transparent with our customers and our colleagues. We are decisive and take ownership of what we say and deliver. We are ambitious and passionate about what we believe is right for our customers, our teams, ourselves and interactive investor.

PURPOSE OF ROLE:
As a User Experience Researcher, you will be primarily responsible generating inspiring and actionable insight to help improve our customers' experiences.

You will work in a team alongside other UX professionals, who are leading the user-centric product transformation of a previously traditional financial services business. It is an exciting role that will make a real difference within an industry that is ripe for better design thinking and a user-centered focus.

You will be responsible for uncovering opportunities to further improve our understanding of both current and prospective users in order to create simple, intuitive but high-performance user experiences.

Day to day, you’ll be working alongside UX Designers, UX Copywriters, UX Researchers, Analysts, Product Owners, Product Managers, Developers, Testers, Customer Service Advisers and stakeholders across the business.

Your research will need to inform, influence and support cross functional teams in their quest to understand more about our customers, which in turn will be used to generate ideas and highlight opportunities for our roadmaps that will improve the user experience.

**THIS ROLE IS BASED IN MANCHESTER AND WOULD REQUIRE YOU TO WORK FROM THE OFFICE THREE DAYS PER WEEK**

**Requirements**:
KEY RESPONSIBILITIES:

- Embed user research into our discovery process working with Research, Onsite Analytics and the Product Owners.
- Deliver both in-house and 3rd party research workshops including set up, recruitment, moderation, data collection, analysis and debrief.
- Conduct primary and secondary user research.
- Conduct and evaluate quantitative and qualitative research.
- Perform market and ethnographic research.
- Work closely with cross-functional teams to identify and evaluate research topics.
- Plan and implement user research strategies and methodologies.
- Advocate research findings to diverse audiences through written and oral presentations.
- Perform usability studies with consumers.
- Ask questions, gather data, and analyze data.
- Use a diverse set of UX research tools.
- Provide support, guidance and coaching to designers, copy writers, product managers and UX/UI to upskill them to run their own research techniques.

SKILLS AND EXPERIENCE REQUIRED:

- Understand qualitative research methods
- Understand quantitative research methods
- User Research Methodologies
- Usability Testing
- Competitor Research
- Great communication skills
- A can-do, proactive attitude
- Ability to see patterns In research to help aid the designers
- Meticulous sense of detail and the ability to seek out simple solutions to complex challenges
- Report writing
- Ability to recruit users / customers