Accommodation Claims Handler Administrator Apprentice

4 days ago

Bushey, United Kingdom MetaGedu Full time

Opportunity information
Salary £19000 per year
Duration 18 months
Advert closing date 08/03/2025
Description
This rewarding role in the Accommodation Team involves handling administration for long
**Main Responsibilities**:

- Take accurate instructions from all instructing principles covering customer requirements.
- Source appropriate rental accommodation through portals
- Coordinate bookings between all parties in the appropriate manner and within pre-arranged timescales as per ICAB’s Service Level Agreements.
- Complete all necessary paperwork of accommodation bookings on Microsoft Word and Excel and ensure the audit trail on internal claims handling software package is completely up to date at all times.
- Work primarily on the phone, (50% of working day) handling many different claims at any one time (up to approximately 50 rental files at a time rising during surge times) whilst keeping paperwork up to date on corresponding claims.
- Organise extensions / cancellations of bookings and serving notice in an appropriate time scale.
- Managing and keeping up to date on multiple claims at any one time and ensuring they are in line with policy terms and department process.
- Handle customer escalations in a positive way and refer unresolved issues to your line manager.
- Answer the phone and take appropriate messages for the Accommodation team and any other staff members.
- Undertake any other reasonable office duties as requested by Managers / Directors.
- It is a requirement to perform all duties under ISO standards.

Entry requirements
**Essential Skills and Experience**:

- Communication & customer service experience.
- Attention to detail and accuracy.
- Organisation and time management.
- Interpersonal Skills including empathy and patience.
- Ability to focus on data entry for long periods.
- Ability to learn and navigate new CRM packages.
- Maths and English GCSE.

Training to be provided
Things to consider
Starting salary of £19,000
Skills required
Array
Future prospects
Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.
Hours per week 40
Working week Mon-Fri (9 - 5:30)
Apprenticeship standard Business administrator (Level 3)
Bushey, Hertfordshire, England, WD23 3HH

  • Accommodation Claims Handler

    2 weeks ago

    Bushey, United Kingdom ICAB Full time

    **ICAB are hiring! Join our busy, buzzy company - We work pretty hard but laugh hard too!** We are on the lookout for _dynamic, driven, and downright brilliant people_ to join our thriving team! If you succeed in a high-energy environment and love working with smart, ambitious teammates - we want to hear from you. Do you love helping people? Our Customer...

  • Associate Ii

    6 days ago

    Bushey, United Kingdom Marsh Full time

    **Account Manager / Account Handler** **Marsh Commercial** We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions. **Commercial Account Manager (Account Handler)** We have a fantastic opportunities for **Commercial** **Account...

  • Financial Administrator

    6 days ago

    Bushey, United Kingdom Life Enhancement Group Full time

    Life Enhancement Group is a day service for Adults aged 16+ with learning disabilities and Autism. We have two centres in Bushey, Hertfordshire. We require a Financial Administrator on a part time basis. You will be required to work between 10 - 20 hours per week. Your duties will include the following, with additional duties as and when required by...

  • Business Administrator

    1 week ago

    Bushey, United Kingdom Spire Healthcare Full time

    Spire Bushey Hospital are **looking for a driven and motivated Business Administrator to join our established team. This would be a perfect opportunity for someone who is looking to progress their administration and customer services skills in a healthcareenvironment.** Spire Bushey Hospital is one of North London and Hertfordshire’s leading private...

  • Administrator - Block Management Department

    2 weeks ago

    Bushey Heath, United Kingdom FW Lettings Ltd Full time

    We are a small and very busy team responsible for the day to day management of many blocks of flats in the local area. **Responsibilities**: **Administration** - Receiving and responding to incoming calls - Scanning & filing of certificates and paperwork - Distribution of newsletters to residents - Keeping our database up to date on a daily basis - Office...

  • Receptionist

    1 week ago

    Bushey, United Kingdom Bupa Dental Care UK Full time

    Receptionist – Bupa Dental Care, Bushey Hours: 42 hours a week – Monday to Friday Salary: £30,000–£38,000 per annum Location: Bushey, United Kingdom What You’ll Be Doing Warmly greet patients in person and over the phone, answering queries and creating a relaxed, welcoming environment. Manage diaries and appointments – booking, cancellations, and...

  • Receptionist

    1 week ago

    Bushey, United Kingdom Bupa Full time

    Join to apply for the Receptionist role at Bupa Receptionist – Bupa Dental Care – Bushey 42 hours a week – Mon‑Fri Be the friendly face that makes every patient feel at ease from the moment they arrive. At Bupa Dental Care, our receptionists are the first point of contact for our patients – welcoming them warmly, supporting them throughout their...