Client Services Admin Co-ordinator

2 weeks ago


Huddersfield, United Kingdom FMG Full time

**Job Title: Client Services Admin Coordinator**

**Job Types: Full-time, Permanent**

**Location: Huddersfield**

**Salary: competitive, plus bonus and other company benefits**

This is a unique opportunity to join our Rapid Response team at FMG as a Client Service Admin Coordinator, to work closely with the Internal Account Executive’s and Account Managers and provide them and our clients with admin support on the day to day basis.

As the UK's leading incident management and roadside services company, FMG serve a range of clients in the public and private sectors, 24 hours a day, 365 days a year from our operations centre in Huddersfield. FMG has extensive experience managing the most complex of incidents ranging from road traffic collisions to heavy goods vehicles carrying hazardous chemicals. We work closely with Highways England and a number of police forces across the UK.

**Role Overview**:
Due to continued business growth the Rapid Response team is looking to recruit talented individuals to provide comprehensive, administrative support service to our clients.

Tasks include logging key client service issues and invoice query details onto our internal systems, obtaining information needed to help support the investigation and responses needed for the team. You will also work closely with our internal teams and vehicle recovery operators on a daily basis in order to review and co-ordinate information requests

**To be successful as a Client Service Admin Coordinator, you are**:
a highly organised individual with outstanding administration skills
a strong communicator with great verbal and written skills
a real team player, able to quickly develop a rapport with customers and partners over the phone
- and in writing
focussed on delivering an excellent customer experience
able to work to tight deadlines
a confident user of both telephone and office-based IT systems

**As a Client Service Admin Coordinator, you will be rewarded with**:
A Competitive salary and quarterly performance bonus
25 days holiday increasing to 28 with length of service (Pro-rata for part-time)
Contributory pension scheme
Life assurance of 2x basic salary
Modern break out areas with kitchen facilities and TV area (and shower facilities for those that want to take advantage of the cycle to work scheme.)
Free onsite car parking

**Take the next step


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