Business Support Officer

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

**Business Support Officer**

We are looking for someone to join a team and actively embody our core values. You will **Respect and Value Customers** - by supporting services that are reliable, accessible and thoughtful. You will demonstrate** Support and Care**by being a trusted colleague who helps others thrive. By sharing ideas, embracing feedback, and driving continuous improvement you will help teams **Grow and Achieve Together.**

The team work in an agile manner, so this will be a a mix of office and home-based working. The business area is operational 8am to 8pm Monday - Fri and 8am to 1pm Saturday.

**What you'll achieve**

You will bring structure and support to fast moving teams. Working across the Customer directorate, you will combine strong administrative and coordination skills to improve customer experience. Tasks with range from (but not limited to) managing shared inboxes, raising PO numbers, triage customer account issues, induction scheduling, supporting on the out of hours rota and working to improve cross team working.

**What you'll bring**

As a Business Support Officer, you are more than an organiser-you’re a passionate believer in people and progress, with a calm, capable, and collaborative spirit.

**Essential skills**
- Bring excellent admin, IT and data-handling skills (Excel, Outlook, CRM/EDRM).
- Communicate clearly and warmly both in person and in writing.
- Be flexible, resilient and organised able to juggle priorities and meet deadlines in a fast-paced environment.
- Have a sharp eye for detail and a strong sense of responsibility and discretion.
- Be comfortable with routine but open to change suggesting improvements and contributing ideas.
- Thrive as both a team player and independent contributor, always ready to support others.

**Why Orbit?**

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

**A rewarding experience that works for you**

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

**A place to progress**

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

**A purpose to feel proud of**

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.**

**How we hire**

We aim to make our hiring process simple and fair:

- Interview(s)
- Decision and offer