Service Lead

**Service Lead - Kings Lynn and Wisbech Area**:
**Benefit**:
£29k P/A

37.5 hours per week

28 days holiday + bank holidays

Flexible Additional Holiday Purchase Scheme

Dedicated learning & development programmes.

We provide FREE training to achieve qualification in Social Care.

Access to a wide range of free online courses for all staff on a variety of topics

DBS check paid by Caretech prior to starting with us.

Refer a Friend Reward Scheme - earn up to £250 per referral

Stakeholder Pension

Share Save Scheme

Free Employee Assistance Programme

Annual Employee Awards Evening

Employee recognition schemes

Carer progression within the company.

**Main Duties and Responsibilities**:
Lead and direct the day-to-day operational management of the home, ensuring that available resources are used effectively to enable the provision of a good quality service.
Ensure that all staff working within the home receive regular supervision, in accordance with CareTech’s Policy.
Work closely with the Service Development Team, participating in the selection and compatibility of potential new residents, their assessment, transition into the home if appropriate.
Ensure that all service users have a dynamic support plan, which involves the person as far as is possible, takes account that person’s needs and aspirations, and is reviewed regularly.
Hold responsibility for ensuring that the home operates in accordance with all statutory requirements, using the National Minimum Standards as a benchmark for good practice.
Ensure that the home offers a safe environment geared to creating opportunities for the personal development of service users, taking into account practical, physical and emotional needs.
Take a lead role for risk analysis within the home, ensuring that appropriate assessments take place, and plans put in place to minimise risk where necessary.
Ensure that all steps are taken to maintain the health of people living within the home. Play a supporting role to Senior Managers regarding the Contract Monitoring process, providing reports, management information on the conduct of the home where this is necessary.
Liaise with external Agencies as appropriate, and ensure that contact between the staff team and those Agencies is conducted in a professional manner.
Work with the Personnel Department in supporting the recruitment and selection of staff, assist the Area Manager in the formulation of staffing strategies, Policies and Procedures, and other pieces of managerial work as required.
Participate, as required, in the formulation of budgets, to monitor expenditure in specific budget headings, as required.
Ensure that proper record and administrative systems are in place within the home, as required by CareTech Policy & Procedures, and Statutory Authorities.
Be accountable for the management of the Home’s petty cash float and any monies/valuables belonging to service users kept within the home.
Participate in the Area’s on-call management system as required.
Ensure that the home is run in accordance with good Health & Safety practice and legal requirements.
Ensure that maintenance and equipment renewal needs are communicated to the relevant person, obtaining costings/quotes where appropriate, and then ordering items/services once authorised.
Ensure that good communication networks are maintained within the home, upwards within CareTech’s management structure, and sideways to relevant others.
Support the Company’s Disciplinary & Grievance processes, as required, including involvement in Investigations, and the Chairing of Disciplinary Hearings if need be.
Ensure that all staff within the Home are aware of, and adhere to, CareTech’s Policy & Procedures, and to have involvement in the review and revision of these, and other Company documents when required.
Undertake any other managerial tasks as required, in accordance with the seniority and level of responsibility inherent in this position.

Previous experience at management level is essential.
The ability to keep calm under pressure.
Confidence to work alone and as part of a team.
Excellent communication skills.
The passion to work with vulnerable Adults.
The desire and commitment to achieve high standards of safeguarding.

**The Organisation**:
CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community settings with learning disabilities, severe physical disabilities, autistic spectrum disorder, challenging behaviour, mental health, forensic needs and acquired brain injury within a range of settings including, supported living services, shared housing, residential services and outreach. We encourage people to take control of their lives - this could be finding employment, having an active social life, learning ne