Customer Service Adviser

2 weeks ago


Harlow, United Kingdom Truck-Lite Full time

**Our Company**

Truck-Lite is a global leader in the design and manufacturing of vision systems servicing the Automotive and Commercial vehicle Industry. We are a preferred supplier to many of the Original Equipment Manufacturers within the Automotive, Truck and Trailer industries, we also service the Construction, Agriculture, Industrial and Military markets with high quality tailored product.

Truck-Lite has a strong heritage and global presence with over 11 manufacturing locations worldwide exporting to over 60 countries. We pride ourselves on being the leading innovators in our industry and will continue to be the “vision system” experts delivering superior products to our customers.

**Job Summary**

To provide excellent customer service to all export customers and to deal with all daily customer requirements efficiently.

**Main Duties / Responsibilities**
- To handle customer complaint co-ordination and resolution.
- To receive and place customer orders.
- To place customer return orders and raise manual Invoices and credits
- To arrange shipments in line with customer demand.
- To liaise with customers to ensure excellent customer service.
- To obtain military licenses using Department of International Trade portal.
- EDI Maintenance using SRM system.

**General Duties / Responsibilities**
- To own customer issues and to liaise with the appropriate internal department to ensure customer satisfaction.
- To ensure that every order received is processed in an accurate and timely manner.
- To ensure that all export paperwork is completed in an accurate manner and shipments are arranged to the customers satisfaction.
- To support the Customer Service Manager in the departments responsibilities.
- To inform the post holders Line Manager of any difficulties in actioning the above and agree resolution.
- Any other duties which may reasonably be required by the post holders Line Manager or Director.

Experience in a manufacturing company and/or CV industry is preferred.

**Working Hours**

Monday to Thursday 8am to 5pm

Friday 8am to 2pm

**We Offer**
- Pension
- On-site parking
- Long Service Award scheme
- Employee referral programme
- EAP
- Cashback Health Plan

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company events
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Harlow: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person


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