Venue Supervisor

**Job title**: Venue Supervisor
**Location**:Port Vale Football Club; Vale Park, Hamil Road, ST6 1AW
**Contract type**:Casual contract
**Hours**:37.5 hours per week, 5 over 7 days as required including all match days.
**Report to**: Venue Manager
**Department**: Venue
**Responsible for**:Delivery of venue bookings and assisting with delivery of match day hospitality where required.
**Job purpose**: To execute all non-matchday events & functions. Assisting the delivery on all match day hospitality.

**PRINCIPLE ROLE AND RESPONSIBILITIES**
- Foster a positive, values driven culture, ensuring staff at all levels across the organisation are encouraged to succeed and prosper.
- Ensure all non-matchday events are delivered to the highest of standards, managing and exceeding customers and client expectations.
- Ensure the venue department maintains an exceptional level service and cleanliness to its customers both internal and external.
- Work as part of the venue team, managing and delivering the numerous elements of the department.
- Assist to maximise the availability and profitability of the venue for all events and functions.
- Identify and execute on opportunities to streamline operational processes and systems.
- Manage and maintain relationships between both front and back of house to ensure all events run smoothly and efficiently.
- Welcoming customers and being responsible for their journey during an event or function.
- Welcoming customers and being responsible for their journey during an event or function.
- Building and maintaining lasting relationships with regular clients and customers.
- Ensure safeguarding is at the forefront of day to day, reporting any issues necessary.
- Liaising directly with relevant departments of the club, delivering key organisational information to ensure a joined up and high-quality service is delivered for customers, maximising the potential of the venue.

**PERSON SPECIFICATION**
- A strong background in leading and managing a team, within a hospitality environment.
- Excellent business acumen, with experience in understanding financial accounts and the analysis of financial information.
- Excellent people and communication skills, with the ability to influence and engage at an all levels.
- Excellent planning and organisational skills.
- Ability to build and maintain strong and long-lasting relationships.
- Experience in driving high standards of service and performance within team members.
- A willingness and ability to work flexibly in a friendly, fast-paced, and dynamic environment.
- Demonstrable willingness to be agile and hands on when necessary.
- Self-motivated and able to act on initiative.
- Able to work outside office hours as suits the venue needs.

**PERSONAL ATTRIBUTES AND VALUES**
- Resilient, with the ability to handle adversity and challenge in a positive way.
- Highest levels of personal integrity and ability to maintain trust, sensitivity, and confidentiality.
- Able to work independently and as part of a team.
- Demonstrate an ability to foster a positive, values driven culture, where staff at all levels are supported and empowered to succeed.
- Flexible and adaptable attitude towards work.
- Innovative thinker with a drive to continually improve.

**Safeguarding Statement**:
**Equality Statement**:
Port Vale Football Club is committed to creating an inclusive and diverse environment and is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, religion or belief(s), gender, gender identity or expression, sexual orientation, marital status, disability, age or with regards to pregnancy or maternity.
We take our responsibilities in this area seriously, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Work Location: In person