Night Customer Service Assistant/supervisor

2 days ago

StokeonTrent, United Kingdom Admiral Slots Full time

**Night Customer Service Assistant / Supervisor, Hanley Percy Street**

**Hours**: 30 hours per week
**Hourly Rate**: £12.24 per hour (Customer Service Assistant)
**Enhanced Rate**: £12.74 per hour (when carrying out Supervisory duties)
**Additional**: £1.50 per hour for any hours worked between 11pm and 6am
**Shift Pattern**: Friday, Saturday and Sunday, Night Shift (10:00pm-08:30am). Full flexibility for these shifts required, 3 out of 7 nights.

**Hit the jackpot with an exciting new career at Admiral**

Would you like to join **Admiral**, the UK’s market leader in adult gaming entertainment?
We’re part of the **Novomatic Group**, a global powerhouse in gaming and leisure, operating hundreds of venues nationwide, from **adult gaming centres** and **Kwik Tan salons** to **family entertainment sites** across the UK.

**The Role**

As a **Customer Service Assistant / Supervisor**, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

**Key responsibilities include**:

- Welcoming and engaging customers, ensuring a great experience every visit
- Promoting offers, events, and new games
- Handling cash and providing change accurately
- Serving refreshments and keeping the venue clean and welcoming
- Supporting with opening/closing procedures and supervising the team when needed
- Upholding our **Challenge 25** policy and ensuring compliance with gambling legislation

**About You**

You’ll need to be **18+** and passionate about delivering great customer service. We’re looking for confident, reliable, and friendly people who take pride in their work and enjoy engaging with customers.
Flexibility is key, as our venues operate seven days a week.

**What’s in it for you?**

Bonus opportunities and recognition for going the extra mile
Pay Above National Living Wage, regardless of age
Fast-track career progression and supervisor development
Annual shoe allowance and overtime available
Enhanced maternity and paternity packages
Life assurance - 3x annual salary
Employee Assistance Programme (24hr confidential helpline)
Employee development and training programmes
HAPI App discounts - retail, travel, cinema and more
Discounts on tanning, lotions and gym memberships
Refer-a-friend scheme with generous rewards
Job security within a growing, stable business

**Next Steps**

If shortlisted, one of our Recruiters or Hiring Managers will contact you to discuss the role, answer any questions, and outline the next steps.

To find out how we handle your data, please view our **Recruitment Data Privacy Notice** on our company website.

OPS2CSA

**Job Types**: Full-time, Permanent

Pay: £12.24-£14.24 per hour

Expected hours: No less than 30 per week

**Benefits**:

- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount

Ability to commute/relocate:

- Stoke-on-Trent ST1 1NA: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you 18 years of age or over, due to licensing laws?
- If successful, we will conduct a DBS check, are you comfortable doing this?
- Are you fully flexible and able to work Night Shift (10:00pm-08:30am) every Friday, Saturday and Sunday?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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