Customer Service Associate

**Your New Job Title**: Customer Service Associate **The Skills You'll Need**: SAP, Excellent Customer service, administration skills **Your New Salary**:up to £15.90 p/h **Location**:Central London **Working hours**:37.5h per week **Job type**:1 Month Contract/ extension possible **Who You'll Be Working for**:Well-known luxury products company. To efficiently and effectively deal with all service and administration tasks related to the servicing of the company's brand watches. To provide all clients with an excellent level of customer service, ensuring client satisfaction in order to maintain anddevelop client loyalty to the brands. To select, prepare transfer to & receive repairs from other entities in Europe. The position includes both working in the main service centre and remote working. Working in the Customer Service department, you will be a key member of a small team. A positive outlook, a 'can-do’ approach, service experience, excellent verbal and writtencommunication skills are essential. **What You'll be Doing Each Day**: Customer Service - Provide a first class service for our clients, pro actively communicating on the progress of their servicing intervention, updating and assisting them as necessary. - All telephone communication with internal and external clients handled in a professional and courteous manner - Take personal ownership and show a proactive approach to pre-empt / address client dissatisfaction - Answer and deal professionally with all customer queries and complaints - Ensure the telephone procedures are adhered to and the "Language of Service" is applied in all communication. - Follow up of particular interventions for clients through liaison with internal and external departments - Written correspondence to client as requested/when necessary - Addressing any queries or complaints raised through the call centre Administration: - Continually record and update job files (on SAP system) with all relevant information in regards to customer liaison, providing a consistent approach to customer service. - Action all company's proceeds in an efficient and accurate manner - Select & transfer all repairs both logically and physically to ensure the highest level of security - Respond to all BOOSTER (extranet for our agents) queries and requests on a daily basis. - Proactive follow up of all servicing intervention through dashboards and reports - Daily set -up /Maintenance of the Customer Service area Continuous Improvement of UK After sales Service: - Assist management to continually improve our standard of Customer Service through meetings and projects - Implement service changes and developments as set out by the brands - To actively participate in and contribute to team meetings - Support the Customer Service activity throughout locations, including boutiques - Strictly adhering to all security procedures set out by Management - Adhere to Health and Safety regulations and raise any potential hazards or risks to Management - To support other departments where necessary **The Skills You'll Need to Succeed**: - Strong and demonstrable experience within Customer Service/Hospitality, including handling higher level complaints - The ability to communicate with external and internal clients at all levels - Computer proficiency in Microsoft packages (Office/Excel) - SAP knowledge is an advantage - Excellent communicator with a professional and calm approach at all times - Able to work efficiently under pressure and to tight deadlines - Client focused mentality - Personable phone manner Please follow us on Linkedin: people-first-supply-chain