Dutch Customer Service Associate

2 days ago

London, United Kingdom CPL Specialist Full time

**The Role**:Customer Service Associate (CSA)**

**Contract: Permanent / Full-time**

**Salary: £28,000 - £32,000 base + benefits**

**Location: London or Dublin, United Kingdom**

A Customer Service Associate (CSA) is responsible for servicing inbound customer enquiries by providing information, solutions and troubleshooting. Activities include sales of inbound accounts (inbound communication channels), entering/tracking invoicesand customer and sales data, as well as providing administrative assistance and support to the Sales team. You will also be handling all aspects of sales (price quotations, product and licensing information, solicitation, negotiation, and problem resolution).

Our client is seeking someone eager to get their foot in the door and embrace the fast-paced buzz of the media world. If working for a global leader in digital content supporting successful sales teams excites you and you thrive in a fast-paced, service-orientedenvironment where terrific customer support is critical you are ideal for this role

**Responsibilities**:

- Sell to customers and engage them in discovery activities that determine customers their needs, suggests relevant products and services, and gathering relevant customer information.
- Process, track, code and manage invoices and internal reports in a timely and accurate manner.
- Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
- Answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate sales person to assist them with sales queries.
- Handle customer requests for service related to password resets, download issues, technical questions, etc.
- Create research Customer Relationship Management (CRM) tickets.

**Requirements**:

- Must Speak Fluent Dutch
- Strong interpersonal, organisational and communication skills.
- Strong attention to detail.
- Proficient computer literacy (Internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).
- Strong desire to learn.
- Fluency in written and spoken Dutch and English.

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