Dutch Speaking Customer Services Advisor

10 hours ago

London, United Kingdom The Language Business Full time

**NEW JOB Dutch speaking Customer Services Advisor. Fantastic opportunity to join a leading eCommerce company as part of their multilingual customer support team, supporting clients across the EMEA countries.
LANGUAGES**
Dutch & English
**LOCATION**
Remote / Home based (during COVID) - the plan after covid office restrictions are ended is to work 2 days in the head office (central London) and 3 days at home per week

**COMPANY AND BACKGROUND**
Our client is a highly successful eCommerce company selling many consumer brands on various website and shopping platforms.
**JOB RESPONSIBILITIES**
To join their multilingual customer support team, they wish to recruit a Dutch speaking Customer Services Advisor. Your role will include the following duties and responsibilities:

- Processing orders and telephone payments
- Resolving customer queries in relation to orders (delivery, promotions and payments, returns etc.)
- Reaching out to customers via our retention channels, offering services, products and
advice
- Attending training sessions
- Engaging in tasks or initiatives set by the Care department associated with our customers
- Assisting other teams within the business where required
- Maintaining an excellent knowledge and required skillset of all the systems and tools we use
within the department.

**CANDIDATE EXPERIENCE / SKILLS**
- Fluent Dutch and English is essential
- Previous commercial, business administrative experience, preferably in a Customer Service role or similar
- Great customer focus and excellent telephone manner
- Passionate about delivering a great customer experience
- Ability to multi-task and handle a high volume of work fast
- Team player but also someone who is able to work independently
- Excited by the prospect of building a world class business
- Outstanding interpersonal skills to liaise with stakeholders at all levels
- Ability to work independently and as part of a larger team

**SALARY**
£22,000 + benefits

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